Steve was great very professional and…
Steve was great very professional and soft spoken real gentleman he helped me tremendously and I really appreciate it. This man is a perfect employee. Thanks, Steve.
By Jim L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
744 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TheaterSeatStore.com is the world’s leading website to find home theater seating and all other home theater furniture seating items and accessories, period.Quick LinksHome Theater SeatingMovie SeatsMultimedia SofasAccessoriesPower Headrest & LumbarHeat & MassageBig & TallSale
Theater Seat Store (theaterseatstore.com) has 744 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 543 reviews with 5 stars · Clear filters
Steve was great very professional and soft spoken real gentleman he helped me tremendously and I really appreciate it. This man is a perfect employee. Thanks, Steve.
By Jim L.
The team was great helping me choose the right seats and the finished product came out better than any movie theater! Great products!
By Todd W.
Everything was exactly as I ordered and assembly was easy!! These chairs transformed our basement theater. We never used this space much and now it is a daily thing we all look forward to!
By Dean N.
Steve was very helpful in helping me get instructions to install the reels door handles. Thank you Steve!
By gina
Cherise was helpful and responsive, and she followed up with additional information until the seats were found and delivered.
By Alexandra
Cherise Sambel Provided the most outstanding customer service!
By Cheryl Smith B.
Cherise heard my concerns and I felt like I was priority 1 from the start. She investigated the challenge and got back to me within a couple hours with a solution. I was extremely frustrated from something out of her control and she took the time to listen and urgent with her support. I could not be happier. Thank you so much!!
By Carmen
I can’t thank John and his service team enough. After having my Big Mans Octane Recliner for almost two years I had an issue. They asked for some pictures and after validating the warranty took complete control and resolved the issue. John was attentive, responsive , empathetic and most importantly seemed passionate about resolving the issue. I never felt like a nuisance. Remember, in life, things go wrong. It’s how the issues are handled that measures a companies roots! I could not be happier. Thanks to John and his colleagues.
By Chuck S.