Theater Seat StoreReviews of theaterseatstore.com

met expectations

Great customer service

Emeline provided me with excellent and prompt customer assistance throughout the process of resolving my damaged chair issue. She demonstrated sincere empathy and gave customer care that could be used as an example for many others. Thank you Emeline for all your help and kind support helping me get to a resolution I needed. Kudos for a job well done!

Purchased Octane theater seating and was very pleased with the quality and craftsmanship. Had to contact customer service on a LED light issue, and Sarah was very helpful. Received replacement timely and the professional and curtious help confirmed the purchase was well made. I could give no higher recommendation to the Theater Seat Store, and especially to Sarah V!

Sarah was extremely responsive and solved my small issue. It was a pleasure working with her. We really like our new theater seats.

Excellent chairs and top notch client service. Thanks!

At the first sign of massage issues, Sarah Vollmer (Customer Support) diagnosed and sent a replacement unit that was installed and brought the seat back to life. Her empathy, follow-up and overall interaction was extremely professional but tempered with a personal touch. This follow up was as easy and pleasurable to work through as the initial purchase made late last year. It is very seldom I experience the same personal follow up from a customer service perspective that ws given at the point of purchase. Overall a true five star experience - thank-you Theater Seat Store and thank-you Sarah.

We bought a 12 seat Diesel XS950 setup for one of our clients and the result was great. The functionality, leather and overall quality of the seats turned out to be excellent. Shara Jannett specifically was extremely supportive and went the extra mile to make sure the delivery and some minor issues were fully sorted. Will definitely communicate with her for future orders