Excellent experience
Excellent experience. Worked with Drew. Wound up getting exactly what I wanted, installed on time at a good price.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
744 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TheaterSeatStore.com is the world’s leading website to find home theater seating and all other home theater furniture seating items and accessories, period.Quick LinksHome Theater SeatingMovie SeatsMultimedia SofasAccessoriesPower Headrest & LumbarHeat & MassageBig & TallSale
Theater Seat Store (theaterseatstore.com) has 744 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
744 approved reviews, newest moderated first
Excellent experience. Worked with Drew. Wound up getting exactly what I wanted, installed on time at a good price.
By customer
Amazing customer service and answered all of my questions. It is so nice to be able talk to a person and not an ai bot.
By Steven B.
high quality, great pricing. love the recliners.
By Steve H.
Cherise was awesome. She listened to my concerns and quickly resolved my issue. She really cared about resolving my problem to ensure customer loyalty remains in tact.
By Edward E.
Knowledgable, quick and friendly - what more could you ask for? Thank you!
By Corbin C.
Cherise has been helpful in our issue. When we had our chairs delivered, we received one that had the wrong arm position. She helped get a translator for the Spanish speaking delivery drivers and put in the new order for the replacement chair.
By Sally
Courteous and helpful on the phone. Then responded to me quickly via email and provided the instructions that I needed to resolve my issue.
By Andrew A.
Had an issue with one of the control buttons. With videos suppled by customer service I was able to trouble shoot for them to order and replace the switch.
By Tom