the place is super underrated honestly
the place is super underrated honestly. I can't think of a single negative thing to say about the place, everything was on point
By Elsa
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
117 reviews
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The Shard is home to some of the best offices, restaurants and hotel rooms in London - along with breathtaking views
The Shard (the-shard.com) has 117 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
Showing 31 reviews with 5 stars · Clear filters
the place is super underrated honestly. I can't think of a single negative thing to say about the place, everything was on point
By Elsa
We went to the Shard as a family (husband and two teenage children) and we really loved it. We spent an amazing time there enjoying the view. The staff was welcoming, smiling all the time and with a very good sense of customer service! The tickets are somehow expensive but it is worth every penny.
By Katia H.
Spoke to Joseph at Huntong today he was amazing thank you
By LINDA N.
Lovely to see how the other half life. Absolutely stunning
By Darren H.
We had a great evening. Great praise to Cameron R that helped with buying our tickets and went out of his way to make the experience even better! An asset to the team :-)
By Isabella J.
WONDERFUL Great Value Safe Security Friendly Staff Amazing Views Clean Toilets ANNE who handed out Champagne was extremely professional efficient friendly
By Serena T.
Incredible experience, Zia was an amazing host!
By Cez X.
Eating at the ASH Restaurant, the stunning table view, the enjoyable food, the warm welcome from arrival in the restaurant reception, be being seated, the waiter who looked after my moment there, the two security people on the ground floor of the building who checks you through security whose presence so exuding warmth and welcoming charm and spontaneity, everything was a beautiful few hours of pure joy,
By Kathleen K.