Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
95 reviews
TextUsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TextUs is an enterprise texting solution that allows businesses to have engaging conversations at scale with customers and employees with 10x the response rates of email and voice. Maximize conversion to revenue by giving your team members the best solution for engaging customers and employees along their journey with your organization.
TextUs (textus.com) has 95 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
95 approved reviews, newest moderated first
TextUs leaves a lot to be desired. The platform itself is good; however, they have not responded to months of inquiries. Auto contract renewals are geared toward their profit. Due to their lack of response, I am now dealing with additional issues and being held hostage.
By Local Construction C.
I use this system extensively, to help provide the best possible student experience available. I hear from students all the time, how great it is they can get a hold of me so quickly.
By Craig C.
We recently had a project that required us to get messages out to over 500 employees very timely. The program worked great!
By KWP
love how I can communicate with employee's through fast text message.
By BEATRICE M.
Textus always helps with quick responses, the program is easy and help us sending messages
By Marita M.
It is super easy to use.
By Kracaw
Text US is extremely easy to use Not to mention this day in age phone calls are becoming less and less. Texting is really one of the main way of communication and it works extremely well
By Jackie S.
My company has been using TextUs for a little over a year. The product is great, and we use it daily. The customer service is wonderful as well, and I always feel like we are in good hands!
By Michael
