best customer service
best customer service. Ever.
By Wes B.
Response from TextSanity· Jun 17, 2021
Thanks, Wes! I looked it up and it looks like you were helped out by Carrie's team. I will let her know that you were happy about their help.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
19 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TextSanity is a robust text messaging platform that can be used for text messaging in small or large groups and has great marketing functionality as well. It has an incredibly good user interface which ensures you will get what you want out of it, and the customer service is top-notch.
TextSanity (textsanity.com) has 19 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
19 approved reviews, newest moderated first
best customer service. Ever.
By Wes B.
Response from TextSanity· Jun 17, 2021
Thanks, Wes! I looked it up and it looks like you were helped out by Carrie's team. I will let her know that you were happy about their help.
What a great way to connect with an audience of any size! There's so much value with this great tool!
By Mary
I cannot create a trial account without placing my credit card details. :(
By Eric V.
Response from TextSanity· Feb 4, 2021
Hi Eric, You won't be charged anything if you do a free trial, but we do require a credit card in the event that you go over the allotted messages for the trial. Sorry that this is a disappointment to you.
Great best service in the world
By lianjames
Sean was great to ask questions and gave me good information, stuff I hadn't thought of. He is easy to reach out to and answers back right away!
By Anna T.
TextSanity is one of the best text messaging platforms by far. Not only do they provide a litany of text messaging tools included in your account, but great customer service! They make sure you’re comfortable with the platform and provide any guidance you may need. They have how-to videos on each of one their tools which is extremely useful in addition to blog posts about how you can use their tools to better your business. I will definitely be recommending them to my friends and family.
By Lizzy
So far I am satisfied with Textsanity and its software.
By customer
1)wont import my contact list, 2) keeps saying that a phone number is already used when i only added 2 contacts MANUALLY! not automatically imported. 3) 5 different contacts with different phone numbers would not allow them to be added. 4) difficult to get help when needed. got more phone calls to purchase the product then after the purchase.
By customer
Response from TextSanity· May 26, 2020
Hi, It looks like some of the issues that you are having may be very easily resolved or might just be misunderstandings. You can call our customer service team anytime at 877-408-1520