No customer service
I’ve sent opt in messages but only 3 were delivered. I Reached out via chat and it’s says no one is in but they will get back via email. And I’m still waiting on a response
By Portsmouth Internet C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TextSanity is a robust text messaging platform that can be used for text messaging in small or large groups and has great marketing functionality as well. It has an incredibly good user interface which ensures you will get what you want out of it, and the customer service is top-notch.
TextSanity (textsanity.com) has 19 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
19 approved reviews, newest moderated first
I’ve sent opt in messages but only 3 were delivered. I Reached out via chat and it’s says no one is in but they will get back via email. And I’m still waiting on a response
By Portsmouth Internet C.
Horrible customer experience. No one will answer questions or respond.
By Unhappy C.
Doesn't work in uk, I reached out immediately afterwards whilst signing up as I realised there was no option for UK numbers, I have provided them already with my card details and they have taken payment but I need to cancel and have had zero response.
By customer
This company is really gtreat about getting you set-up and texting your community without making you suffer through all the red tape. Plus, the platform just makes a ton of sense and you can do a lot of powerful stuff right from the app.
By customer
Authentication process takes too long. Other products are able to allow you to use the app immediately
By customer
You were responsive to my requests.
By Ronnie C.
IT DOESN'T WORK. The app is flawed. It literally sent 3 messages when I only sent one. It's so glitchy and I've discussed it with the team and they tried to blame me. They said it was a user error. I literally sent one message and the user got 3 of the same message. The experience has been awful.
By Titus L.
it did not work for what I needed
By customer
Response from TextSanity· Mar 9, 2022
Hi there! We're sorry TextSanity didn't work for what you needed. We're always working to improve, if you'd like to discuss your concerns, feel free to call 877-211-4553.