Easy to use
Easy to use; customer service is friendly and reliable.
By Anne
Response from Text Request· Feb 7, 2022
Thank you for leaving us a nice review Anne!
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Easy to use; customer service is friendly and reliable.
By Anne
Response from Text Request· Feb 7, 2022
Thank you for leaving us a nice review Anne!
Great service. Makes our job here much easier to contact our clients.
By Tammy
Response from Text Request· Feb 7, 2022
So glad your jobs have been made easier with Text Request.
So far Mr Handyman has been happy with the Text Request. Gene
By Mr. Handyman Of L.
Response from Text Request· Feb 4, 2022
Glad to know you're having a good experience so far. Please reach out if anything ever comes up. Thank you, for leaving us a review.
Great service and an effective way to communicate with today's clients.
By Grace
Response from Text Request· Feb 4, 2022
Thank you for leaving us an honest review
love the app, it works great and is very user friendly and easy.
By Becky
Response from Text Request· Feb 4, 2022
Love that the app is working out for you. Thank you for taking the time to leave a review
I'm giving a star for the following: Pricing - competitive Ease of use - Easy to learn, teach and utilize Customer service - always good with decent response times I'm not giving a star for: Reporting - Needs to be more robust, include historic trends and visuals to understand deliverability Links -the link shortener works good but should generate a way to track hits to the website that are initiated through text
By GPL
Response from Text Request· Feb 4, 2022
Thanks for your review! Appreciate you taking the time, and breaking it down by category. For reporting, I'd like to dive deeper and see specifically what you'd need to make it most valuable. Mind if we reach out separately to talk through it? For link tracking, I can't share much publicly - yet - but we understand this need and are invested in solving it.
Streamlined and efficient - great product! It has allowed us to better communicate with and serve our customers.
By Lauren
Response from Text Request· Feb 4, 2022
So glad Text Request is helping you better communicate and engage with customers.
works well and easy to use.
By Josh
Response from Text Request· Feb 4, 2022
So glad our system is easy for you to use. Thank you for leaving us a review.