very helpful
very helpful
By Mark
Response from Text Request· Feb 11, 2022
So glad we can be of service, thank you!
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
very helpful
By Mark
Response from Text Request· Feb 11, 2022
So glad we can be of service, thank you!
Top notch, great value for our business
By Office
Response from Text Request· Feb 11, 2022
Love to hear it, thank you so much for taking the time to leave us a review.
Great texting program.
By Anne
Response from Text Request· Feb 11, 2022
We strive for greatness, thank you for supporting us.
Text Request is a great tool to keep in touch with our customers, is cost-effective, and is very much a part of our daily business.
By Sol
Response from Text Request· Feb 11, 2022
We are so happy that you have found a place for us in your daily work activities. And thank you so much for taking the time to leave us a review.
Text request has been a great asset for our business. The accuracy from having customers send us their information has reduced errors in orders. Also, being able to see a picture of our customer's part(s) helps in quickly and accurately placing orders. There is also the benefit of having part numbers and quoted prices on record, so if there is a delay in placing an order, we can quickly find the original information. Texting also speeds up getting messages to customers - no more "phone tag." The small financial cost is far outweighed by the savings in time and efficiency .
By Tim
Response from Text Request· Feb 11, 2022
Thank you for taking the time to leave us a review. We love hearing feed back that we have saved our users time!
We were early adopters to using text as the primary way of communicating with leads and patients. Text Request has been a very helpful service for us. We are able to address problems and do lead follow up remotely from the office. Signing up for Text Request was one of the best business decisions I ever made.
By Dr. Linda K.
Response from Text Request· Feb 11, 2022
Thank you so much for making us part of you daily work flow. Please feel free to reach out if you run into any issues.
great and thank you
By Vicky
Response from Text Request· Feb 11, 2022
No, Thank You! Thank you for taking the time to leave us a review.
The texting option has been a great addition to our business but we do get a lot of spam texts and there is no way to stop them.
By Maurice
Response from Text Request· Feb 11, 2022
Thank you so much for leaving us an honest review. I encourage you to reach out to our success team if you haven't so far, maybe we can figure out the reasoning for the spam messages. Thank you again.