Good service
Good service, rate is a bit higher than I thought.
By customer
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
170 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Textline, the most secure business texting platform on the market. Textline is a secure business texting software that makes communicating with contacts easier. Conduct one-on-one conversations, update a group of contacts, or send bulk texts at scale from your computer or via our mobile app. Textline is used by companies of all shapes and sizes to message customers, leads, and employees. Use our SMS platform to power your SMS marketing campaigns, improve customer service, quickly reach leads, or simplify back-and-forth conversations. With a 98% open rate and 45% response rate, it's clear why thousands of businesses are adding SMS as a communication tool. Why Textline? Textline is designed for modern support, sales, operations, and marketing teams. With business SMS, we help teams boost productivity, improve customer satisfaction, and scale. Plus, Textline is top-rated for SMS security, compliance, and trust. Rest easy knowing your data is protected and your team has the right tools. View some of Textline's powerful SMS features: Try it for Free View Plans + Pricing View Our Website
Textline (textline.com) has 170 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
170 approved reviews, newest moderated first
Good service, rate is a bit higher than I thought.
By customer
easy to use, user friendly, members love being able to communicate via text messaging
By Yoseline O.
We had asked for a back-up of all our conversations and they were able to provide the files withing 24 hours. Very fast service!
By SPOSC T.
Great business SMS tool and wonderful customer service.
By Jaime-Jin L.
The app, service and tech support team are great!!! We love using Textline for our business!!
By John N.
We've been using Textline for a year and it has been awesome.
By David I.
I contacted customer support about an issue with the text number registration banner showing I had not registered the text numbers. They got back to me very quickly to let me know they had received my text and they had a solution the next day. Great customer service and the program is super easy to use.
By Teresa B.
We have been using Textline for over a year now, and it does what we need it to. There are some limitations but they are always open to suggestions and seem to continuously be rolling out improvements and are honest and responsive with what they can do and how they can help.
By Nicole