TextbookXReviews of textbookx.com

Unfortunately I have to give 1 star to write this review however 0 stars would be more accurate of this horrendous company! They put the wrong book on my course list and then when I had questions about return and my order ID they refused to answer my multiple emails and multiple phone calls. Horrendous customer service!!!!!!!!!!!!!! In response to your reply: Nope clearly all your emails have not been returned because I have not received one single reply to the multiple emails I have sent directly through YOUR website and I have not received a phone call back from the messages I've left on the number I called again listed in YOUR website! And my school received an apology email from again YOUR company stating that a book was accidentally added to the course list and would be happy to assist with any and all returns. Not so much!

Arrogant company with archaic practices (or is it just a way to make extra money?). I was a late sign-up for a technical class... it required E-book access which the faculty and I thought would be easy process, even with my late registration. Our assumption - You place the order, pay for the book and they e-mail you an access code and the e-Book. No hard cover book needed. Nope... they "cannot" e-mail you that code/book, it must be mailed. Why? I've ordered 100's of e-books, never had to wait 10-14 days for a code. Makes no sense. And if you want it sooner (3-4 days), expect to pay $20 for expedited shipping of a piece of paper with the code on it. Now, that's a Black Jack Pizza and 6-pack of Sam Adams... an exorbitant price to pay for a small piece of paper. So, Amazon take note, new profit center... charge $20 "expedited shipping" for every E-book sold. You want to read that new Stephen King novel tonight... pony up a 20. Whole situation left a bad taste in my mouth. I'm ordering that pizza and beer, now...

I made an order through TextbookX on Amazon (Order # 002-1102119-7736234) at 10:15am and, after realizing the incorrect edition was ordered, cancelled the order immediately before 11am. I also wrote TextbookX a short letter explaining and requesting the cancellation on top of the Amazon cancellation made within minutes of the original order. Furthermore, I called and spoke with two representatives the next morning after I got an email from TextbookX stating that they close at 5pm and could not grant my cancellation request before their closing time (which is just an excuse to send the order anyway since I cancelled before 11am). The two reps I spoke to (Jackie and Briana) both told me that the shipment hadn't gone to the post office yet (which shows they aren't an honest company since they reported to Amazon that the order had been shipped early the next morning but didn't provide a tracking #) and they would make sure it wasn't shipped out. They both also told me they would call me back to confirm yet I never received a phone call despite calling and speaking with them six (yes, 6) times over the next few days all with the same conversation. Don't ya know that TWO WEEKS LATER the book shows up in my mailbox! I sent it back and after a fiasco with their return address not being valid through the USPS, they were finally able to return it to them. A few days after they received it, TextbookX sent me an email stating they would refund only $107.50 of my $128.99 purchase! The policy on Amazon stated this return was a legitimate refund for 100% of purchase. However, TextbookX is claiming that they charge a 10% "restocking" fee. Ok, so how is 10% off of $128.99 equalling to $107.50?!?! Even if you charge me the $3.99 shipping fee and charge 10% of the book price of $125, their math is still incorrect and they are ripping off the customer despite numerous emails explaining the entire situation and spelling out what it should be. Now they are refusing to communicate anymore and I HAVE NOT SEEN ANY REFUND whatsoever! THEY HAVE THE BOOK AND MY $128.99! This company is AWFUL and it has been the most FRAUDULENT and WORSE CUSTOMER SERVICE EXPERIENCE EVER! Do not take a chance with this company! In response to your response: Hilarious that you keep trying to justify your lack of integrity. Especially since you stated you refunded me but a month later no money whatsoever was returned to me. So you had the book AND my $128.99 and tried keeping both! The best part is that Amazon reviewed the case and made you refund me 100% INCLUDING the entire shipping cost for your negligence. Nice try but yes, you ARE a fraudulent company who tries every angle at ripping off customers instead of investing in them. Oh, and you have 20 complaints with the BBB just in the past 3 years not including the one I'm tempted to report...I wouldn't exactly say that's stellar like you inaccurately claim.

i was charged shipping for each book. Not happy with that.

The entire experience of purchasing my text books was enjoyable. The follow through leaves something to be desired. I ordered 2 books through textbookx direct and 1 book through the market place 3 days ago. I received a conformation of shipment on 1 of the books from textbookx direct 2 days ago with only 1 item in the shipment. I am still waiting to even be notified that the other 2 books have been sent. I paid to have them arrive by February 3rd and today is the 28th of January. My classes start Feb 2nd. We will see if Textbookx comes through and if I will get what I paid for or not.

I have been using TextbookX now for over two years and have never, ever had a problem with them. They have always been very helpful and more than willingly to go the "extra mile" for me in all and any of my needs and requirements. I would never feel the need to look anywhere else for any for my textbook needs. If I ever need textbooks in the future, I will be going back to them for them....and, I will be also referring other people as well to them for their textbooks needs as well... Great company!!

Awful, can't wait until this contract is terminated and we can get a more competent company in place.

I bought the hard copy of a book I needed 4 weeks before the start of class. It's 6 weeks later and still no book. I bought it again this weekend as an eBook and waited for my redemption code. Instead it was cancelled by a representative who somehow misunderstood that I needed it immediately to complete by 3rd week assignments. I'm getting a refund for both and I just bought it directly from CourseSmart.com which was cheaper anyway and it gave me immediate access. Only have a book shipped from Textbookx.com if you can verify that they will ship it via USPS priority and not UPS so that it actually arrives at an APO address. Also, I ordered my next class' textbook a week ago from a different seller and I received it already. It was a very frustrating and disappointing experience.