TeswaybikeReviews of teswaybike.com

They advertise 3 to 7 days shipping all through the order process. I sent them $2599CAD and they emailed me 3 to 4 hours later, telling me they were out of stock and I wouldn't be receiving my order for another 6 weeks. That information should have been provided to me by tesway BEFORE I SENT THEM ANY MONEY! They are now not answering my calls!

Please read through to the end thank you. Don't buy from tesway, I choose to buy a refurbished bike from them which has turned into an epic fail but this can happen to brand new bikes from what I've read on Facebook/Instagram. None of their bikes are clearly checked when they say they have . Neither my bike or the bike they offered as a replacement was ready for sale but both were advertised. They sold me a bike telling me it was ready only to have them hours later tell me id need to wait 6 weeks for the battery as it needed a new one which wasnt in the warehouse. On the website it states that the bicycle has been fully inspected and refurbished ready for delivery within 5 working days. I told them no it's a birthday present that is need within 3 weeks. I saw Amazon had a sale were £1500 was down to £600 so I tried to get a refund off of them quickly over a period of 3 days. On the third day I saw a message stating I am demanding a refund or I'd get my bank to cancel the payment. (like it is unreasonable to ask for a refund and not receive a response in over a day when you reply straight away before) This upset me. It's a lot of money for me and I don't just have double to order two bikes at the same time. To add to insult I was told I could have the same model if I pay the difference between the refurbished and brand new straight away. The advertising states "Like brand new" but your not going to send me a brand new one instead? I liken it to buying a plane ticket being told you were going to fly turning up and being told you can fly but your going to have to wait 6x as long. Instead of flying out on Monday you can fly out on Sunday but if you upgrade to first class you can fly out today as we promised and you bought the ticket on this basis. What does that say about quality of your work in refurbishing your product? Unfortunately because of the 3 days from the time of me asking for a refund and them dragging their feet trying to get me to spend another £650 I missed out on the Jesrider ebike. Brand new £1500 ebike on sale limited stock for £630 you can still see the old advert at time of writing. Only one member of support staff actually tried to help where two others were trying to pressure me. Lily is a great customer service advisor this is not her fault she did the best with what she had NO blame is on her. She offered to swap the X7PRO 48v for the X7PRO 52v however it requires a new controller at this point I'm running out of time so I accepted. This took 7 working days for the bike to arrive only after I got Lilly to chase. Desperate it being almost 2 weeks without a bike I didn't seem to be a priority. It's arrived and the condition is okay what I expected. The controller should have been here already at the same time still waiting on it. I contacted them to ask them if they have a guide or can give me instructions on how to replace the controller as I've got a replacement coming from you. The idiot said no maybe I can help you with it.....IVE just told you you've ordered one for me how are you the support team? They have performed poorly and there is noway to escalate it to management. At the very least I was expecting a set of panniers extra with it for them . (I want to point out I thanked Lilly as she went above and beyond.) Order TES1737UK Ordered 29.08.26

J'ai acheté un TESWAY X7 AWD 3600W en toute confiance. Malheureusement, je n'ai jamais été informé avant l'achat que ce modèle ne pouvait pas être utilisé légalement en France faute des documents nécessaires. Après avoir payé près de 1 940 €, j'ai découvert qu'il était impossible d'obtenir les documents permettant de régulariser ce véhicule. Le service client m'a confirmé qu'il ne pouvait pas fournir le certificat nécessaire. Si cette information avait été clairement indiquée avant la vente, je n'aurais jamais acheté ce produit. Je suis retraité et réfugié ukrainien. Pour moi, cette somme représente une économie de plusieurs années. Aujourd'hui, je me retrouve avec un véhicule que je ne peux pas utiliser légalement. Je demande simplement que les futurs acheteurs soient clairement informés avant l'achat.

I have never dealt with such poor customer service or such a complete disregard for consumer rights. I paid around £1,500 for an e-bike that turned out to be plagued with faults. First, the battery was faulty. Then I waited weeks for a replacement. After that, the motor failed and had to be replaced as well. The result was that I was left without a working bike for around six weeks. This wasn't just an inconvenience. I work as a full-time delivery rider, so the bike is my livelihood. Because of the repeated faults and the time it took to send replacement parts, I lost approximately £3,000 in income. Throughout the process, the company repeatedly admitted the faults were theirs. I have emails, messages, photos, videos and even WhatsApp communications confirming this. Every time something went wrong, they acknowledged the issue and sent another replacement part instead of resolving the problem properly. When I eventually exercised my rights under the Consumer Rights Act 2015 and requested a refund, they simply ignored my formal requests for nearly two months. Instead of taking responsibility, they offered me an insulting £70, then increased it to £100, despite the thousands of pounds I had lost because of their faulty product. They actually offered me partial refund at one point with accesories selection which cost 200 on their site but then suddenly I received email from someone called Evelyn who claimed she is knew and didnt know anything about it even though it was same email chain and I sent her all screenshots. The most frustrating part has been having to explain the same facts over and over again to different members of staff, as if nobody reads the previous emails or communicates internally. It feels like they are simply hoping customers will give up. I have now lost all confidence in this company. I am pursuing the matter through legal channels and have retained all the evidence supporting my claim. If you are considering buying from this company, ask yourself one question: what happens if something goes wrong? Based on my experience, expect delays, excuses, poor communication, and a refusal to deal with legitimate consumer rights. I would never buy from this company again, and I cannot recommend them to anyone.

Total d system shutdown no customer service total junk so fcn angry