Tennis WarehouseReviews of tennis-warehouse.com

I ordered a Babolat Pure Drive for my 16 yo grandson's birthday. I kept checking to see if the racquet has shipped. The order status kept saying it had not shipped yet. I called twice and each time was told the racquet should be strung and shipped tomorrow. After hearing this twice over one week I finally cancelled the order and ordered the same racquet from tennis express for $20 less and it will be strung and shipped in 2 days. I have been a loyal customer of Tennis Warehouse for years but no more. I'll be ordering from Tennis Express in the future.

Hello, I received my shoes recently from this shop and they are fake shoes. I made this notice to the company and they did not want to reimburse me the money. I am very dissatisfied with the purchase, and do not recommend buying there.

One of the most frustrating customer service experiences in my life. I've exchanged 12 emails and 2 phone calls to try to get my store credit for a return. The first 6 emails, the email representatives told me to please keep waiting for the return to process. In reality, the return had already been processed all along but it got lost in their warehouse. Despite their mistake, they still have not given me my store credit and are unable to resolve something so basic.

I just bought a racquet from them. Really needed it for 2 tournaments. They showed it'd get it to me last Thursday at checkout, which would be the day before my tourney. Yet, the morning of my tourney, I called them to inquire why I still haven't received it. The rep said they were behind in stringing. I said if they can't get it in time, why say it on checkout that they could get here by Thursday? She said oh, our system has issues, and we couldn't update that info. She said it'll be here by Monday. Since my 2nd tournament will be on Monday afternoon, I am hoping I'll get it beforehand. Now I just got a message saying that it won't be in until Tuesday. If their cart didn't say they could deliver, I would have called around for another store that could get it to me on time. I live near a city, so there are many options for me to choose from. I thought Tennis Warehouse was reliable, that's why I chose them. They also said that I could return it, but they won't refund me the special string that I ordered, even though they dropped the ball. I will never use them again.

They take your money over the phone and promise delivery but never follow through

Searched a shoe brand (Nike) and model. Had numerous colors to choose from. Ordered one. Received the order confirmation, and the shoe name had an extra word in it. Searched the Nike website, and Nike does not make that shoe. They make the model I was searching. They make another shoe line with the other word in Tennis Warehouse's name for the shoe. But there is no combo line. The lines are very different. One made for lightweight and agile. The other extremely heavy and made for support and durability. I called Tennis Warehouse and they had no idea which shoe I was actually getting.

I purchased a pair of Lacoste sneakers from Tennis Warehouse that began falling apart after just two months of light use — including a worn-out sole and damaged upper material. When I reached out for help, I was told there is no outsole warranty and that the shoes are not eligible for replacement, despite clearly being defective. To make matters worse, when I contacted Lacoste directly, even though I didn’t buy the shoes from their website, they immediately acknowledged the issue and shipped me a replacement pair without hesitation. That’s how a brand that stands behind its products handles customer service. Tennis Warehouse, on the other hand, only offered a one-time 20% discount, but only on a full-priced item — which feels like a way to push another sale rather than resolve a real quality issue. Very disappointed with how this was handled. If a global brand like Lacoste can take full responsibility, I expected much more from the store I actually gave my money to. I won’t be shopping here again.

Compré una raqueta el día 5/7. El cargo ya se efectuó en la tarjeta. El día 6/7 no confirmaron y hoy lunes está cerrado. Muy poco confiable. No volveré a comrar aquí