Tennis WarehouseReviews of tennis-warehouse.com

I had a $300 order but since I am in Hawaii, did not qualify for free shipping. I chose the 2-day shipping option which incurred additional shipping fees. Tennis Warehouse chose to send the package from their warehouse in Georgia with the slowest possible USPS ground method. USPS says it will take 3 weeks for the order to arrive. I contacted Customer Support and all I got was "Sorry about that." I asked for my shipping charges to be refunded and they just ignored me. Beyond disappointed.

Don't trust Tennis Warehouse with their claim "Buy with confidence with return free" I bought a Prince O3 Legacy 120 racket for $200. Their shipping schedule is off about a week. After 1 day I want to return it. They said the value of the racket now worth $65 and store credit only. It's not like Amazon. I don't buy from them anymore. Lesson learned!!!

I got this shoes for my girlfriend and when I got them it resulted to be the wrong size, I email them to see what they can do and they said that I could ask for a refund or exchange them. I ordered some new ones and i asked for a refund exxpecting to save time, and when I get them they result to be the wrong size again. I called them really mad about it and the only thing the could say is that adidas fault and blah blah blah, like if you couldnt see that the shoe is a different size smartboy. its really annoying that they could not even tell you before they send you a different size that they do not have the right size and what would I like to do about it. For real its not that difficult they just send whatever the want

I've ordered two things from Tennis Warehouse. Both had two day shipping. The first took 4 days. The second? Well, I'm on day 4, all weekdays, and it still hasn't shipped. Do not use these people. Customer service sucks.

Frustrating experience with zero communication I ordered a racquet from Tennis Warehouse and never got a confirmation email. When I called, I was told it would ship "that night." Two days later, still nothing, so I called again and was told, "no, it's actually shipping tonight." Still no tracking number, so I have no idea where my order actually stands. Every time I call, I get different information. It feels like no one actually knows my order status. I've bought from plenty of other retailers without this kind of runaround, and basic things like a confirmation email and tracking number shouldn't be this hard to get. Can't recommend until they fix their order communication.

**Misleading Demo Program. I Felt Completely Scammed.** I would not recommend Tennis Warehouse to anyone looking to demo or purchase a racquet. Their website says you can try up to three racquets for $25 and that the $25 will be applied toward a future racquet purchase. The way this is presented is extremely misleading and makes it seem like customers can try different racquets through the demo program before deciding which one to buy. What makes this experience even worse is that I called Tennis Warehouse immediately after receiving my first demo racquet to ask exactly how the program worked. Their representative told me that I first needed to return the racquet by dropping it off at UPS, and that once it was returned, I could then obtain the other racquets. I followed their instructions exactly. I dropped the racquet off at UPS, returned it as requested, and then tried to order another demo. Only then did they tell me I would have to pay another $25. At no point during my phone call did the representative clearly explain that every new demo order would require another $25 payment. Had they told me that, I would have selected up to three racquets in the original order instead of returning the first one based on their instructions. I feel completely misled and scammed. This was not simply a misunderstanding caused by the website. I contacted the company directly, explained what I wanted to do, and relied on the information their representative gave me. They had every opportunity to clearly explain the additional charge and failed to do so. Their advertising is confusing, their customer service gave me incomplete information, and now they want to charge me again because I followed their instructions. I would not recommend buying or demoing racquets through Tennis Warehouse. This experience destroyed my trust in the company.

Racket arrived literally almost 3 weeks later and just wanted my shipping back because even though for hawaii delivery it shouldnt have take that long. Just wanted my shipping money back and they said they couldnt do it and they made up something about the shipping label getting swapped with a different package and had to reorder it and then saying that wasnt the case. Order the Mizuno Acrospeed 300.

They GUARANTEE to beat prices on their website yet when I provided a cheaper price they told me they were unable to match the price. I tried to go on the chat during business hours and it's "offline.". Terrible customer service and false advertising.