TechSoupReviews of techsoup.org

We ordered Windows OS software and received codes that weren't suitable for it. We nearly hired an external service to resolve the issue—which would have cost us hundreds of euros—yet their only solution is simply to issue a refund, even though the mistake was theirs. This isn't the first time this has happened.

The documentation makes it sound like you can just "log in" to the cheaper Quickbooks Online plan. This is misleading - you must create a new (cheaper) account, manually migrate everything, then delete the old (expensive) account, and much of your old account can't copy over. The up-front language is very carefully worded to trick you - I thought that I had investigated the ease of migration in advance. It's NOT an easy migration from an existing QBO to a new, cheaper QBO. After paying the TechSoup fee, I'm backing out of the nonprofit pricing - $80 down the drain.

beneluxcustomerservice techsoup.org seem to have no idea what they are doing: they have no grasp of the different Microsoft licenses, platforms &c. A very limited range of products, no sense of direction and very poor support. They do not take responsibility: I have the impression they have a team that just "presses buttons" and does not know what to do next (and does not care). Update, february 2026: I have to make this clear: total incompetence from Techsoup! Months of waiting for 4 Microsoft Windows licenses and finally the reply" we could not solve the problem".

Not only did I wind up with a too expensive Dell laptop, but its mic failed after a year and a half, and the whole computer completely died a year and a half after that. Having been placed in the Dell universe for purchase, we got stuck with going through Dell for a subscription to MS 365 that we found out later we could have gotten for FREE (as a charity) directly from Microsoft. We had been paying for it every year through Dell. Dismal experience. Will not use Techsoup or Dell again. A lot of wasted time and money. Date given is the last charge for the annual MS 365 subscription, which we cannot claw back, even though we now have MS 365 for free.

Absolutely abysmal experience. The TechSoup UK checkout is completely broken - the Stripe payment form won’t load, just a spinning icon forever. I’ve tested on multiple devices (Windows, Mac, iPhone, iPad), multiple browsers, and multiple networks. Same result every time. But here’s the real problem: there is literally no way to contact them. • Live chat? Never available • Support email? Auto-reply says it’s been “retired” • Phone number? Doesn’t exist • Community forum? You need to “build karma” over several days before you can post - and even then replies don’t work I was a Charity Digital Exchange customer for years with no issues. Since TechSoup UK took over in July 2025, the service has fallen off a cliff. I’m a charity IT administrator trying to buy Windows licenses and I’m completely stuck. An organisation that claims to serve charities has made it impossible for charities to get help. The irony would be funny if it wasn’t costing us time and money. Avoid until they sort themselves out - or use Microsoft’s nonprofit portal directly if you can.

Adobe began using TechSoup to qualify nonprofits. We are a church, and I have been a Pastor for 45 years. I have never had a problem with our nonprofit status. Even though the IRS automatically grants 501(c) (3) status to churches, TeachSoup will not recognize it. We have provided information on our nonprofit corporate status, etc., all to no avail. We will be leaving Adobe due to this partnership and TechSoup's poor customer service. I would never use a company that cannot understand the nature of churches and is so obviously prejudiced against them. Very disappointed with them. Here is the exact statement from irs.gov. Churches (including integrated auxiliaries and conventions or associations of churches) that meet the requirements of section 501(c)(3) of the Internal Revenue Code are automatically considered tax exempt and are not required to apply for and obtain recognition of exempt status from the IRS.

I'm very frustrated with Tech Soup. I opened an account with them because I want to order QuickBooks for my nonprofit. I ran into problems with the password. I followed the directions, but when I confirmed the password I was told that the passwords didn't match. Everything went downhill from there. Tech Soup Support and Live Chat are a joke. I can't talk to a live person. Thanks to AI I was able to get a phone number and called them. All I could do was leave a phone message. I haven't heard from them. All I can do now is send a letter.

Cu toată situația, legislațiile, documentele, ce sunt diferite de la o țară la alta, ei au rezolvat și au răspuns cu promtitudine. Important este interesul, calmul, dialogul, și restul se pot rezolva. Nimic nu este definitiv cu excepția schimbării, Și acest lucru, trebuie să înceapă din noi. Mult spor și toate gândurile bune.