TechSmith CorporationReviews of techsmith.com

Response from TechSmith Corporation· Oct 19, 2026

Hi Andrew, We're sorry to hear about the frustration you've experienced. Looking at your recent support interaction, it appears we were able to get your Snagit subscription activated, but we understand that doesn't address the crashing issues you've encountered. We'd like the opportunity to investigate those crashes further. If you're still experiencing them, please contact our support team and provide any details about when the crashes occur, along with your version of Snagit and operating system. That information will help us identify what's happening and work toward a solution. Thank you for your feedback, and we appreciate you giving Snagit another try.

Response from TechSmith Corporation· Oct 19, 2026

Hi Andreas, Thank you for taking the time to share your thoughts. We understand your concerns regarding the pricing change and respect your decision. We're pleased to hear that Snagit has served you well and appreciate your candid feedback that reliability and core functionality are more important to you than additional features. Thank you for your support over the years, and we wish you and your business continued success.