TechSmith CorporationReviews of techsmith.com

Very easy to get support. First rate software for windows and Mac.

Too many emails. Nothing accomplished.

Very quick and helpful information.

There is some disconnect going on with simple basics at Snagit/Techsmith support. A simple request to reduce the number of licensed seats took days because the bott and the live person could not handle it?? Trying to get the simple question communicated ot the live person took entering all our company information TWICE? And that was AFTER trying to handle things through their chat bot. This company used to have user experience down pat. They were great in years past. Now, they need to pull their head out.

Thank you for your help. I appreciate it.

TechSmith has one of the best products for creating and editing online content. Their staff has great skill and a good heart. Honestly, I'd rate this 5 star. But getting to customer service is less than should be expected. Their customer service pipeline is filled with AI bot loops. For a product of this quality it should be easier to get to a real person that can help. TechSmith is trying to stay on the cutting edge. But AI is giving them a run for their money. Audiate is a good product. But today, there are numerous text to voice and text / voice to video is everywhere present. In my opinion, Audiate ought to be a part of Camtasia and Snagit. Camtasia Pro is overpriced.

Excellent service

The staff at TechSmith has been very helpful. Whenever I reach out they respond and address my problems--but so many problems arose with changing/renewing a subscription that I am nervous to do this again next year....we will continue to use TechSmith's products, and I hope next year's renewal process will be easier with less changes on our end.