Simple, Easy, but limiting.
Overall, TeamSupport has been a good product. Cons: It seems slow alot of times. There seems to be issues reporting on custom fields which hurts. The support staff seems to be very small. Pros: Very easy to get started. Easy to use. Excellent tool for basic ticket management. Easy to create reports. I can say enough how easy and simple it is to use compared to other products i have looked at.
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Response from TeamSupport· Jan 13, 2016
Thank you so much for the review! We are truly sorry about the issues you've experienced and want you to know that we are in the process of upgrading our infrastructure to improve these issues and provide a better experience to our customers.