Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
43 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TeamSupport is customer support software built for B2B . Improve clarity with features like video and screen recording, collaborate with your team to resolve issues faster, and keep track of products and inventory all in one application. Native integrations with other business systems help simplify the process even more. Robust customer and contact database, in-depth reporting and dashboards, and fully customizable help desk to fit your business needs. Understand your customers better, keep track of all contacts and all interactions, and make your customers love you!
TeamSupport (teamsupport.com) has 43 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
43 approved reviews, newest moderated first
Do not use this company - they will lock you into an annual renewal and change the terms without advising. We signed up 11 years ago and they changed the terms and hide the cancellation policy on their web site. The SnapEngage product is sub-standard and lacks current features and if you want to cancel they will charge you 1 year.
By Hamish E.
Support was awesome. Product is like a Zen or a Fresh but way cheaper and easier to use.
By Taryn M.
Great product and even better support. Long time customer and the roadmap is awesome. Their AI is so strong.
By Tyler W.
Team Support always owe weekly pay. It down not have competent Account department. Deductions from weekly pay is crazy. Most of all, the rates been advertised they pay is false, the real amount Team Support pays is way below the minimum wage. My husband is suffering from the hands of Team Support. It’s crazy.
By Hmmm
Did not know this was a public review, thus editing it. only wanted to review to TS.
By Sean F.
We are having a good experience with teamsupport, it changed our way of working with our customer.
By Bruno C.
Webinars cover too many topics in a small amount of time. I would like to see a little more depth and emphasis on navigation.
By Lisa B.
Every time I have a question on a how to set up a process, I get a quick response and speak a very knowledgeable person!
By Angela W.
