Nearly $3,000 Lost
Nearly $3,000 Lost — Defective Boxes, Empty Promises, No Resolution Pretty much the worst experience I’ve ever had with a supplier. At this point, I seriously question the legitimacy and professionalism of this company. I am the founder of a small luxury fragrance brand. Packaging is critical to my business, and I paid nearly $3,000 for 200 rigid boxes, including over $200 for preliminary mockups. The finished boxes were shockingly poor. Thin wrapping paper reveals tape underneath, black lids have damaged and misaligned corners exposing white cardboard, and inserts intended to support glass perfume bottles are so flimsy they tear under the weight. The inserts weren’t even glued in as specified. The manufacturer’s solution? He suggested I tape them myself. Since June, I have repeatedly been told replacement boxes are “almost ready.” Four months later, nothing. Just endless promises and excuses. (I have the paper trail.) Even calling the company raised red flags. The phone was answered with a casual “hello,” with no indication I had reached an actual business. For a small business, nearly $3,000 is a substantial investment. I’ve been left with unusable packaging, months of delays, and no resolution. I’ve been patient, but I believe they are just making up the entire replacements narrative hoping I will give up or that my ability for recourse will time out. I cannot recommend this company under any circumstances. Buyer beware, particularly if you’re a small business that cannot afford to lose thousands of dollars.
By Kinrove Fine F.