Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
TBS Factoring ServiceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TBS Factoring Service makes trucking easier with technology and services to help drivers get established, stay compliant, find loads and get paid faster.
TBS Factoring Service (tbsfactoring.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
I would like to push up Ms Alexandra for her great customer service she brings to TBS Factoring, she gets the job done and that’s all I have to say
By Dwayne S.
Response from TBS Factoring Service· Aug 21, 2024
Thank you so much for your review, Dwayne! We're thrilled to hear about the great customer service Alexandra provided. Your feedback reaffirms our commitment to delivering excellent service to our clients. Thank you for choosing TBS!
Alyssa in customer service, you ROCK. She went above & beyond to help with my invoice. I appreciate the special attention that she gave to my company.
By Tasha S.
Response from TBS Factoring Service· Aug 19, 2024
Thank you so much for your 5-star review, Tasha! We're delighted to hear that Alyssia went above and beyond to assist you. Your feedback means a lot to us and highlights our dedication to providing exceptional service. Thank you for choosing TBS!
My experience is always great and informative when I’m speaking with Miss Tammy she’s very knowledgeable of TBS and the products and very helpful and knowledgeable with problem-solving
By Vanessa
Response from TBS Factoring Service· Aug 13, 2024
Thank you so much for your 5-star review, Vanessa! We're thrilled to hear about your positive experience with Tammy. Your kind words reaffirm our commitment to providing knowledgeable and helpful service. Thank you for choosing TBS!
My wife worked at this company for around 6 years in the sales department. She was always top in sales or a close second or third, month after month. During Covid she was diagnosed with Lupus, Chrones and RA, all ontop of the severe uncontrolled asthma she's had since childhood. This company all but cut commissions out so everyone in sales took a drastic pay cut and a couple of months ago they put in a bunch of rules for expected phone time, applications sent and so on. With everything going on she had a hard time breathing alot of the time and was missing the phone time for the week by some, she is on FMLA, the Dr sent paperwork explaining everything and they knew what was going on and agreed to the fmla papers and worked with her on her phone time, then just stopped and fired her. First they tried to con her into quitting, with the promise of a letter of recommendation and paying her unused PTO, which they had to pay anyway but still didnt pay her all of it. Now they are protesting her unemployment, like she did something wrong on purpose to get fired. Look at the review on June 14th on here, that will tell you what kind of employee she was to this company, then read all the one star reviews, if they will do a dedicated, long term employee like this, what do you think they will do to truck drivers across the United States. Thanks for reading
By Brady C.
Excelente comunicación en especial la Señora Maggi siempre muy atenta y pendiente por cualquier duda que tengamos agradecidos por su atención 5 star 🖐⭐️⭐️⭐️⭐️🌟
By Carlos N.
Response from TBS Factoring Service· Jul 31, 2024
¡Muchas gracias por su reseña de 5 estrellas, Carlos! Nos alegra saber que ha tenido una excelente experiencia con Maggie. Agradecemos sus amables palabras y su reconocimiento a su dedicación. Gracias por elegir TBS.
This company have a terrible costumer service pass hours on the phone try to get answers no body take the phone send email don't answer back they get pay for from as and still they don't do they job we are getting chargeback for load not paying for almost 1 year they don't imfor.you and know we have todo they job . So people stay away from this company plus I know and other company who try to cancel with them and he still have his company hostage don't matter what he do
By Tony M.
Response from TBS Factoring Service· Jul 8, 2024
Hi Tony. Unfortunately, we have been unable to identify you as a TBS client with the information that you provided. We encourage all clients to reach out to our Customer Service teams as their first point of contact to assist with any account-related issues or inquiries. If you are a TBS OKC client, our team is available by phone at 800-207-7661, or via chat through our TBS: GetPaid® app. If you are a TBS Charlotte client, please call 866-899-7080 or email [email protected].
Traci has been a great help from start to finish. She’s assisted me with getting my authority setup and active, all the way up to getting my first payment factoring with TBS. She’s always responded to every email I’ve sent and gotten me the answers I needed right away. She’s even encouraged me with things get a little rocky. Thanks, Traci!
By Devin M.
Response from TBS Factoring Service· Jun 17, 2024
Thank you so much for the 5-star review, Devin! We're thrilled to hear about your positive experience with Traci. At TBS, we are dedicated to providing excellent support and ensuring our clients' success. We appreciate your kind words and thank you for choosing TBS!
Tbs doesn’t care about their clients anymore we had spend 4 days on an advance for diesel and a week on payment because they are waiting on broker verification and this is in a daily basis I can’t work more than a trip a week or not work because tbs takes for ever to provide payment Works company to relay on Stay away of tbs factory
By Beatriz G.
Response from TBS Factoring Service· May 16, 2024
Hi Beatriz. We understand how frustrating it can be to have your cash flow disrupted, and we apologize for any inconvenience caused. Please know that all factored loads must go through our verification processes prior to funding. This is a necessary step to ensure proper funding and to protect both our clients and TBS. We are continually working to streamline our processes to minimize delays and better serve our clients. If you have any specific concerns or need further assistance, please do not hesitate to reach out to our Client Services team by phone at 800-207-7661 or via chat through our TBS: GetPaid® app.
