TBS Factoring ServiceReviews of tbsfactoring.com

Been with TBS Factoring since 2004, and the last two years have been horrible. Customer service can't seem to keep up. I have no idea who my account rep is, they change so much. The biggest problem I'm having is the over billing the broker and over paying my account, and by the time I check my bank account at the end of the week, it's to late to correct. Now the chargebacks! 10% to 25% of your factored loads. That hurts when you start balancing your bank account. This year I have had over $12k in charge backs. Here we go again with the over billing the broker and over paying my account. I know that I double check my Exhibit B before I submit it, whom ever processing paperwork is Incompetent or haven't been trained well...I'm giving them the opportunity to get this corrected or it time to move to another Factoring Service. They keep me in a financial situation.

The customer service and trying to get a hold of somebody is horrible!! The worst thing now with the way things are is a lot of broker BS going on and if you get a truck order not used they don't fund it put it in some escrow which I don't even run on an escrow account until they received the money from your customer! Now you have to be vigilant and watch this and follow it from the broker to their Bank and then put in a request if you don't you will probably never see the money they're not going to reach out to you! now they received the check from my customer on November 14th but they still want to wait but they still want to wait another 48 hours supposedly until they will release you the funds! but you must put in a request on something that should automatically be done! Now I had a load from a customer with the t o n u for only $250 I had to up front with the current cost of $5 a gallon $200 a fuel with the deadhead and then carrying this birding for over a month! The t o n u was paid on the 14th of November I communicated with the broker and watched my TBS account so it showed they were paid on the 14th and I called on the 15th and put in my request today is the 21st and I am still fighting for my money that they don't even have anything to do with except forwarding it to me they're not even entitled to the percentage because they did not fund the load if it was for a larger amount I would reach out to small claim court!

Just finding out today, that PACA loads will not be factored. Perishable Agricultural Commodity Act (PACA). Fresh fruit, frozen fruit, vegetables Fresh or frozen. You will not be paid with TBS Factoring Services, unless the shipper are broker pays. What a bomber!!! What's the point? 01-27-2023

I don’t know what happened to this company last year. Ever since they have allowed the employees to work from home, they’ve been rude and always put me on hold for an hour. EVERY TIME I call I wait at LEAST 45 mins to an hour on hold . You can’t allow ppl to work from home. They are not working. They are playing with kids, dogs, etc. I can hear it all in the background. Waiting on hold for an HOUR is UNACCEPTABLE! You all need to get fired and new employees who actually take their job serious, hired in your place. NOBODY should be allowed to work from home, because u ppl don’t work. I’m gonna have to find out who your bosses are and let them know what’s been going on. We will be leaving. You are losing a huge account. I wonder how your boss feels about that!

This has been my unpleasant journey with TBS. I have been factoring with TBS for about 4 plus years now and that journey is finally coming to an end. First you make your own invoice and compile all necessary paperwork together and then on top of it you have to make them their own invoice. They charge 12.5% per any amount, the bulk of that amount applies to an escrow account which they use to apply fees to your A/R balance. Customer Service skills are one of the most important things to look for after having a low percentage recourse/non recourse program. Let me tell you how many times TBS had horrible communication skills. I would have changed my Factoring Company a lot earlier but the hassle of changing FC's is a pain but I finally had enough and don't want to deal with them.

Calyn Taylor is my assigned rep. I would like a different rep assigned to me. She's very rude and not helpful.

We have been with TBS for about four months. Our transition into TBS was a little rough, and based all the reviews I've read not sure why we feil through the cracks. I gave TBS two stars only because there was much they left to be desired during our process, and thus far. Some of the issues for me are the extended hold periods just waiting to talk to the right person. Also, the rep I was assigned to was salty with me on more than one occasion. When I brought this up to let's just say someone I was told that she was one of the best reps. I was like "Ummm", and what does that mean. I felt her tone was passive aggressive. She then began to tell that it appears we never got a welcome to TBS telephone call well this was about 6-8 wks after we had been with them. I guess that slipped through the cracks somehow? Then about a week or so later guy calls me to ask how everything was going and did I have any questions. I don't think I made the wrong decision when choosing TBS, however I do have my concerns about how my overall experiences. First impressions are everything.

Very good personality I enjoy talking with him