TaxCloudReviews of taxcloud.com

Considering how complicated collecting the correct tax on the state and city level is, they make it simple to pay tax for any city/state in the USA. I could never imagine figuring all this tax stuff out after the fact by myself. TaxCloud makes it happen in real time through our web store plug-in and I just enjoy shipping products to far off states and calculating profits. :-)

We've been working with TaxCloud for almost a year and we are not satisfied. Their reports are terrible, they were supposed to make our job of filing sales tax easier but they actually make it more complicated. We need to file tax on 19 States, and this is a nightmare every month. The reports they provide have the wrong data and are difficult to read and understand. If it wasn't for our own reports we would be filing it all wrong. They acknowledged the problem but don't do anything about it or even reply to our e-mails anymore.

TaxCloud is a tremendous value. With increased business levels TaxCloud scales seemlesslesly with my business needs. I am still amazed that I was able to create an account and start using TaxCloud without costly nexus and start up fees required by their competitors. Even more impressive was autonomously creating, enabling the APIs and launching my TaxCloud account in less than 20 minutes. In my opinion TaxCloud is the only business friendly scalable sales tax processor priced correctly in the market. Furthermore, after a bit of dilegence I believe TaxCloud to have the most accurate sales tax tables. They back it up by including audit defence and indemnification.

The online Chat has been very helpful. It a bit unclear at first how it all works but it's FREE. I haven't applied for the non-SST states yet but it seems that won't be so straight forward for Taxcloud and some other companies too. Essentially you have to apply and it up to their discretion to allow auto filling. I was supposed to receive a setup call but it never happened. The online chat help has been very helpful, though! I haven't tried the help number. Other tax services have better customer service (as in they pursue to help you more rather than wait to be asked for help) but I expected as much from a free service. If you only require SST service it's a great option for companies just starting out. If the non SST sales tax services cost end up equal or more than their competitor ( If they start charging per filing like others) I would probably consider another service... But they look to be the cheapest option so far.

We started using TaxCloud several years ago because it easily integrated with WooCommerce. It worked great at first - the tax rates always calculated correctly. Our only issue at that time was poor service from TaxCloud Support. When a customer enters their tax exemption information, TaxCloud obscures the customer's tax id from us. We need this information to be able to file so we always have to go back to the customers to get their tax exemption forms since the information provided through TaxCloud is useless. Many times we opened support tickets with TaxCloud and were promised they would fix the issue. But they would just close the support ticket with no resolution. At least 3 times we were promised they would fix it and then they closed our tickets. Even so we continued to use the service because it was integrated with our website and was calculating the rates correctly. However over time the service has become extremely unreliable. It seems as though they are not staying on top of tax rate changes and more and more often we are finding that the amount of tax they collected was not correct. It is causing an accounting nightmare and we are currently trying to find another solution. Three years ago we would have recommended this service. Now I would absolutely recommend NOT it. **9/25/2020 - The company reached out to me after I left this review and we had a call to talk through the issues we have had. So far they seem very sincere about addressing these issues. I will post another update if anything changes.

The best free tax collection service anyone could ask for. Integrates with Shopify nicely after a few setup hiccups.

TaxCloud will my charge my CC, and every once in a while they have an issue with being rejected. No one knows why, but TaxCloud will then charge me $100 penalty fee, which they charge to my CC, and have no issues receiving payment. This has been very frustrating. They will not issue a credit, even after it is clear that it is indeed working.

Server failures occur too frequently. Customer support not very responsive. Lookups lost causing errors trying to capture taxes.