Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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196 reviews
TaxCloudSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
TaxCloud (taxcloud.com) has 196 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
196 approved reviews, newest moderated first
Chris provided great customer service. He was very thorough in reviewing our account, and in making himself accessible in the future.
By Sha & L.
Response from TaxCloud· Sep 18, 2020
Thanks for your review! Glad that Chris provided great service for you!
Chris M was EXCELLENT! I had no idea what I was doing. He was kind and patient and basically walked me through every single step. Couldn't have been easier. I'll sleep much better tonight knowing that this is taken care of!
By Debbie
Response from TaxCloud· Sep 16, 2020
Thanks for the review Debbie! Very glad Chris was able to help you get set-up. We appreciate your business!
They make it easy!
By Nate D.
Response from TaxCloud· Sep 15, 2020
Thanks for the review Nate!
Love this plug-in easy to use, works great!
By Charles
Response from TaxCloud· Sep 10, 2020
Thanks for the review! We appreciate your business!
This is a fine service as long as everything goes well. If you have any technical errors, the support is horrible though. We still are waiting for information over 3 months after reporting an issue. Have gotten 0 follow up. Update: I got a reply email from a VP after leaving review. I outlined the issues and breakdowns in communicates in great detail. Never heard back from him - kind of par for the course from Tax Cloud.
By Dan
Response from TaxCloud· Sep 9, 2020
Sorry for your poor experience. We will be reaching out to support you.
Just starting....what a relief for sales tax simplification!
By Janice
Response from TaxCloud· Sep 8, 2020
Thanks for the review Janice!
Excellent Solution For SALES TAX filing, in 25 States for free. They manage everything.
By Steve
Response from TaxCloud· Sep 8, 2020
Thanks for the review Steve!
I've emailed a few times expressing my concern regarding my Amazon Sales Tax Report. The directions don't 100% match my TaxCloud account, so I'm not sure if you're actually getting my sales tax report? I've called on the phone only to be told to email. It would be nice if someone would answer my emails so that I know everything is working properly.
By Clark
Response from TaxCloud· Sep 3, 2020
Hi Clark - Thanks for the review and sorry for the delay in replying to your request. I've asked an integration engineer to reach to you regarding your Amazon transactions. One thing to note, as we reprocess the tax calculations on uploaded transactions from marketplaces, there are sometimes differences in the sales tax calculations from the marketplace vs. TaxCloud. This is caused by the "choices" some marketplaces allow sellers to make as to where they want to collect sales tax...leading to an under collection from the marketplace calculation and a correct calculation by TaxCloud. Not saying this is your issue, but just wanted to share.
