TatchaReviews of tatcha.com

I had a very disappointing experience with TATCHA. I placed an order of $355 for multiple products, including expedited shipping and customs fees, as a birthday gift for my mother. The package arrived late and contained only a single small item, while the rest of the products were missing. The parcel was sealed upon delivery, and the shipment weight clearly indicated that it only contained a portion of the order. I contacted customer support and provided all requested information. Despite this, I was told that I would only receive a refund after obtaining a refund from customs, which is unreasonable. Later, I was advised to proceed with a chargeback instead of being offered a proper resolution. The situation escalated to PayPal, where the case had to be corrected because it was initially handled incorrectly. Overall, this experience was extremely frustrating: late delivery, incomplete order, and a lack of accountability from the seller. I expected a much higher level of service from a brand like TATCHA.

Be wary ordering promotions from this company. Don't expect their promotion codes to work for free items when ordering full size products. You probably won't receive them and they come back saying you didn't enter the promotion code on your order. Would be wise to screenshot any orders!

I like the products a lot but it’s very expensive & I always try to purchase when there’s an offer on - the problem is that the order goes through & the free item has always been deleted - the message seems to be that there are only a very few people who will get the free product on offer & it feels like a bit of a scam

I bought a serum from tatcha. Before using I shook the bottle and it didn’t feel full. I opened it and it looked half empty. I let it “settle” 24 hours and it was still only 2/3 full. I contacted them and they said it was “headroom” and not supposed to be full. I asked for a refund under their happiness guarantee but they were not interested.

I have tried many products for skin care and tatcha has been my favorite by far. I have eczema and saggy skin on my face from weight loss. Their products have helped me with both the redness and tightening. Does it work for everyone? Probably not, ad everyone’s skin is different but for me Tatcha has been a game changer. I’ve ordered numerous times and all but one order arrived within the week. The one that took longer was during a time they were having a huge gift sale so there was a lot of people to send out to. The only complaint I have is their website on mobile / tablets is poorly optimized it times out.

The product is beautiful! Application and results left my skin feeling rich and flawless.

Ordered the rice wash and the dewy skin cream, since a month of using my skin feels so plump and fresh! I am getting so many compliments on my skin💜

I bought a Kissu lip mask in gold. After only a few weeks I did not expect the gold colour to fall off the lid. It's not the premium produxy I thought.