Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
606 reviews
TangoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Tango (tangocard.com) has 606 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
606 approved reviews, newest moderated first
Mi piace moltissimo
By Janette A.
Response from Tango· May 19, 2025
Janette, grazie mille for the 5-star review! We're so happy to hear that you really enjoy using our platform. Your kind words mean a lot to us, and we're grateful for your support. If there's ever anything we can do to make your experience even better, we're here for you! Warm regards, Josh R. Tangocard.com
Too complicated to redeem my voucher. I gave up. Did not work on my Mac.
By John B.
Response from Tango· May 19, 2025
Dear John, We're sorry to hear that redeeming your voucher was such a frustrating experience, especially on your Mac. That’s certainly not the kind of experience we want for any of our users, and we understand how discouraging it can be when things don’t work as expected. To help us look into this further and provide support, we’ve sent a message to your email via [email protected]. We’d really like the chance to assist and get this resolved for you. Warm regards, Josh R. Tangocard.com **UPDATE FROM TANGOCARD.COM 05/20/2025:** Hello John, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Josh R. Tangocard.com
Easy to use platform and muliptle redemption options for the survey particpants.
By Sreekumar
Response from Tango· May 19, 2025
Dear Sreekumar, Thank you so much for the 5-star review! We're thrilled to hear that you find our platform easy to use and appreciate the multiple redemption options available for your survey participants. Your feedback means a lot to us, and we're glad to know our tools are helping make your experience smooth and flexible. We truly value your support! Warm regards, Josh R. Tangocard.com
I received 2 gift cards today from companies that use Tango. On both, the redemption URL did not work - it just said unsupported protocol, whatever that means. I have tried to contact them on chat (it's just AI, no humans work there,) tried finding a UK phone number but can't, tried contacting them on Twitter, no reply, I've just tried commenting on some of their LinkedIn posts too! Literally IMPOSSIBLE to speak to a human - THEY DO NOT CARE. I hope the company fails as it's clearly a scam.
By Howard
Response from Tango· May 19, 2025
Dear Howard, We're truly sorry to hear about your frustrating experience with the redemption URLs and your attempts to reach us through multiple channels. We understand how discouraging it must be to feel like you can’t speak with someone directly, and we take your feedback seriously. Please know that we’ve sent a message to your email via [email protected] so we can collect a few more details and assist you further. We genuinely want to help resolve this and make things right. Warm regards, Josh R. Tangocard.com
Was a little confusing and cumbersome at first try. As a winner received a gift card awarded thru Tango. Initially did not work, but after emails and trying again and again, it worked. A lot of frustration for a 25.00 prize, but ok at the end.
By Jay “jsicolts” I.
Response from Tango· May 18, 2025
Dear Jay, Thank you for sharing your honest feedback and for the 5-star review! We’re sorry to hear the process felt confusing and frustrating at first, but we’re glad you stuck with it and that things worked out in the end. We truly appreciate your patience as you navigated the redemption steps, and we're grateful for the opportunity to support you. If you ever need help again, don’t hesitate to reach out—we’re here to make things as smooth as possible! Warm regards, Josh R. Tangocard.com
I got paid from Elliot Benson Market Research within 10 business days and received myTango Reward Redemption link via email from From Elliot Benson market research and got my payment sent to my PrepaidCenter account and was able to access my money with in minutes. Thank you ELliot Benson and Tango Card Look forward to more experience
By Deangelia G.
Response from Tango· May 18, 2025
Dear Deangelia, Thank you so much for your fantastic review! We're thrilled to hear that you had a smooth and timely experience receiving your reward from Elliot Benson Market Research through the myTango Reward Redemption link. It's great to know that everything worked seamlessly—from the email delivery to accessing your funds on your PrepaidCenter account within minutes. We truly appreciate your kind words and are glad we could help make the process easy. We look forward to supporting more great experiences like this in the future! Warm regards, Josh R. Tangocard.com
Ett dåligt företag. Jag skickade tillbaka min produkt jag köpt och har bara hört att dom inte kunde lösa ut min retur. Så efter 6 månader så får jag betala för något jag inte har kvar. Ett jäkla dåligt öretag säger jag. Köp inget från dom.
By Ann-christin S.
Ordered a gift card through their service, but there was an error on their end during the order. The balance was supposed to be refunded to my account. It wasn't. When I contacted support, they said there was an error and the amount would be back in my account in a few days. It wasn't. When I contacted CS again, they said that the email with the certificate had already been sent out on March 19th. When I checked my account, the status had indeed changed, but said it was sent on the 16th, not the 19th. So that's fishy. Either way, no email came through in my spam, quarantine or anywhere. So they then resent it after I contacted them again. This time it went through, and I immediately went to redeem it but the code had already been redeemed somehow. They insist it must be someone who had access to my accounts (though no one does), not an error or fraud on their side. After multiple emails and requests for a phone call (which they wouldn't do), they decided they are only a third party and cannot help. And I'm out $350.
By Michelle
