Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
53 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Guaranteed lowest prices on bass fishing tackle from every top brand.
Tackle Warehouse (tacklewarehouse.com) has 53 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
53 approved reviews, newest moderated first
Horrible experience, I ordered on sept 4th and am not going to receive until sept 16. I live 100 miles away. I have had past so so experiences with them but nothing like this. No response from customer service. I will find another supplier.
By doug B.
Ordered from tackle warehouse on August 30th. Money taken out of my account already has not shipped! I order from them for the last 15 years. I would love to say good things REALLY but I can not? My order was over $300 dollars usually is called customer service today on hold 10 minutes they say my order got stuck whatever that means. They mentioned a supervisor would handle it. We will see my last order from me this has happened twice now. I'm all done same really,!
By John R.
They have failed to honor my military discount, and it appears they have discontinued it. I have noticed several other tackle companies that offer the same merchandise with the same shipping at a better price. Tackle Warehouse likes money more than people.
By Don M.
I have made many purchases from Tacke warehouse and they had the best return policy in the business. That is over now. They went down to a 90 day return policy which is still good, but now they won't accept without the tags still being on the product. REALLY BAD. I am permanently moving my business to FISH USA, BASS PRO or others. Extremely disappointed in the unwillingness of the customer service people to help. If you get Jake you are screwed.
By Louie
I've been a customer for over a decade and am continually impressed by their support (an actual live person when you call), returns, and honoring warranties. Sometimes their shipping is a little slow, even if paying extra for faster, but overall, can't beat their selection and support. I keep telling my family to stop with the BPS and Cabela's gift cards and stick with Tackle Warehouse because they carry the premium lures I fish with!
By Eric
return for refund is not accurate. they will deny the refund even if you didn't use it. Buyer beware. I had to call to get a refund but it was because i pushed back.
By Ryan H.
I ordered and received a Lews spinning reel. it came with no manual or paperwork. i called customer service and they said they couldn't help me, send it back if i needed the paperwork. Come on!
By Jack W.
Probably the largest and most extensive collection of fishing gear available anywhere. I've literally spent thousands of dollars with them over the years and never had an issue. Top notch customer service. Ignore the clowns giving low ratings because they tried to order something that was out of stock. Tackle Warehouse is the goto spot for the real anglers.
By Wayne
