TablesReadyReviews of tablesready.com

The interface needs to be more oriented toward use on a tablet than a laptop. Settings are tedious to update in real time. Analytics are basically useless for us. We have parties of varied sizes and different sized tables which accommodate different sized parties and there is no way to account for this in the way it estimates wait times. We may have a table for 4 available in 20 minutes, but a table for 6 might be more like a 45 minute wait. There is no way customize this type of variable, making it confusing for the potential guest. Updating estimated wait times is a multi-step task which is difficult to update when you are in the middle of a dinner rush, especially on the tablet. There are also virtually no online help tutorials, meaning you have to email someone to find out how to adjust settings appropriately. Wording is confusing and inconsistent. It is very basic and involves a lot of back and forth and manual manipulation.

Initially, the Tables Ready platform seemed intuitive enough and I was excited at the thought of how quickly the set-up appeared to be. The utilization of the appointment system is frustrating at best, and ultimately is the reason that this platform didn't receive 5 stars. I had to reach back out to our sales person and ask for additional instructions on how to set the appointment system up. He immediately responded with a pre-recorded "How To" video, which was helpful, but also speaks to very clear and consistent issues that most users seem to struggle with. I consider myself technologically savvy enough, and I can't even imagine a less technically competent individual attempting to navigate this system.

Overall functionality of the program is good, only thing and would suggest is that it would be much easier to have a number keypad pop up while inputting the guest phone number, Lwhile using a Phone it’s a lot more simple to do this but not with IPad, I feel guest seem to be more reluctant to give you their info while your personal phone is in your hand instead of the pad it just look a lot more formal and professional. Hopefully that is implemented in a future update