I am very pleased with my new watch.
Although I very pleased with my new Pocket watch, I can not get the alarm function To work. Any thoughts on this? Thank You
By Frank G. Ostrander, I.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
402 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to serve you, both before your purchase if you would like help and after. Any questions or concerns, just email [email protected] and we'll respond right away. Or call us. We'll take care of you - it's a promise!
swissoutpost.com (swissoutpost.com) has 402 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
402 approved reviews, newest moderated first
Although I very pleased with my new Pocket watch, I can not get the alarm function To work. Any thoughts on this? Thank You
By Frank G. Ostrander, I.
They had a hard to find rubber band for my watch. Much cheaper than going through manufacturer directly. Shipping options were good and reasonably priced. Check out is typical e commerce site so it could be improved. Return policy is 2 weeks and they don't include a return address sticker to send back. As a consumer I like being treated like Zappos or Amazon dont rinky dink me on the little things.
By Jordan D.
When I received my original purchase, it did not meet my expectations...poor legibility on the alarm clock face. Its return, replacement with another different clock, and subsequent account credit as a result was handled without hesitation. And done very quickly, I might add. All internet transactions should be this good!
By John W.
This company has shipped quickly and accurately a beautiful example of Swiss engineering that made my mother-in-law a proud owner.
By Mr Enrico V.
The watch band arrived quickly and was better than the original. Would use them again
By Timothy J M.
Easy ordering and arrived safely in the UK as promised
By Michael T.
I was so happy with the service. I needed a rush delivery so emailed the company and they promptly replied to my request. I got the watch in time.
By paula B.
to anyone who cares. i live in Canada and it is probably fault for not checking custom regulations. i ordered a multi tool from the US. i never received it. I think it was confiscated at the border. i am out $125 US because this company said( swissarmy outpost) said once it leaves there store. its out of there hands. they could have done some kind of partial refund. but hey thats life. if you outside the US. make sure you dont order knives or multi tools without checking our country's laws first. im done
By dave
Response from swissoutpost.com· Sep 5, 2013
Please email us at [email protected] so we can track the package. This has not happened before; it seems unlikely it was confiscated. Maybe it will arrive. We also will be glad to give you a partial refund if it doesn't.