Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
785 reviews
Swirl Wine ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Swirl, wine is more than a drink, it's a ritual. Swirl is your one stop destination, where you can find premium wines to enhance everyday moments, at reasonable prices. Our goal is to provide you with premium wine that fits your lifestyle. Whether you prefer a bold red, a crisp white, or a sweet rosé, our selection has something for all tastes. Great for gifting as well!We offer a wide selection of curated bundles at varying price points and bottle counts. We also offer the option to choose your own wines. With dry and sweet wines available, the options are endless, and never any commitment.
Swirl Wine Shop (swirlwineshop.com) has 785 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 23 reviews with 2 stars · Clear filters
The wine they pick was dry and I did not care for it
By Denise
Response from Swirl Wine Shop· Nov 17, 2025
Hi Denise! I'm so sorry to hear you didn't love the wines as they were too dry. We do have wines on the sweeter side if you'd like to reach out—our team would be happy to help find wines that suit your tastes!
The only reason I decided to try their wines is because I received a $30 coupon from Primal Queen products I was taking. I ordered 3 wines. Did not like any of them. Not impressed at all. I have tried much better wines at lower prices. And without the $30 discount, I would have paid over $20 a bottle??? Ridiculous. Now they're sending me a $50 coupon. No thank you. MUCH better wine and wine clubs out there. Swirl - you have a LONG way to go before you'll be competitive with other wine clubs! Primal Queen - you should reconsider your affiliation with them. Again, much better wine clubs out there that you can partner with to offer these promotions to your customers.
By Faith T.
Response from Swirl Wine Shop· Nov 10, 2025
Hi Faith! Thank you, we appreciate your feedback. We do offer a 100% satisfaction guarantee if you reach out to us. We are not a wine club at this time, and there is no commitment when you shop with us.
Only one of the wines I tried was enjoyable. One was so bad I had to spit it out as soon as it hit my mouth.
By Ellie G.
Response from Swirl Wine Shop· Nov 3, 2025
Hi Ellie! Thank you for your feedback—we are sorry to hear you did not enjoy some of the wine. We do offer a 100% satisfaction guarantee if you can reach out to us with which wine you did not love.
Prompt shipping. Wines were not as described. Poured 2 down the sink. Not worth the price or effort.
By Ziana C.
Response from Swirl Wine Shop· Oct 30, 2025
Hi Ziana! We are sorry to hear you did not love the wine. We do have a 100% satisfaction guarantee because we know not every wine is for every palate. If you'd like to reach out and let us know which wine you disliked, we can take care of that for you!
Disappointed by the wines.
By Stephanie
Response from Swirl Wine Shop· Oct 24, 2025
Hi Stephanie! I'm so sorry to hear you didn't love the wine—we do offer a 100% satisfaction guarantee on all of our wines. Just email us at [email protected] and we'll take care of it!
I ordered semi sweet wines, the white is the only one I've opened so far, and it's dry, it's good, but dry.
By Gwendolyn J.
Response from Swirl Wine Shop· Oct 9, 2025
Hi Gwendolyn! We appreciate your feedback. It looks like 2 or the 3 wines you ordered are indeed dry. We do have some sweeter wines available and would be happy to add a credit to your account so you can try them!
Ordered a 10 bottle red selection from Swirl, so far 2 of the 3 bottles I have tried are undrinkable and got tossed, Both are Californie wines, zinfandel and ganache. Can not recommend this company as I complained, no response... They claimed to have responded, I never saw a respose and they say they have issued credit, haven't seen that either. The question is: what about the remaining bottles, if they are bad do I get the same invisible credit?? Work needs to be done here, customer satisfaction?? Don't ask if you don't want the answer.
By Ted L.
Response from Swirl Wine Shop· Sep 15, 2025
Hi there! I'm so sorry you did not love two of the wines. I've looked into your inquiry, and we did email you back on Thursday, the same day you reached out. We added a credit to your account for the wines. If you prefer a refund, please let us know.
Did not enjoy the flavors of wines I chose.
By Michael
Response from Swirl Wine Shop· Aug 14, 2025
Hi there! Thank you so much for your feedback—we're sorry to hear that you did not love the wine you received. We do have a 100% satisfaction guarantee if you'd like to reach out to us!
