Print InnovationsReviews of swingdesign.com

DO NOT BUY!! The PRINTER DIDN't LAST 3 MONTHS AND and I purchased extented warranty and they still wouldn't cover the parts that broke that are the major part of the printer, THE printers and everything are faulty. Now I'm stuck with 10000 printer that doesn't work!!

DO NOT BUY FROM SWING DESIGN. Two weeks ago I bought a DTF printing kit. Everything they sent me arrived in different packages and on different days. Everything they sent me is broken, used, and in poor condition. The printer isn't working properly. It's a long process to communicate with customer service, and once they respond, they tell you to contact the brand's warranty. DO NOT BUY ANYTHING FROM SWINGDESIGN.COM.

Ashley was very helpful in helping get my insurance claim through to the right person. I traded in my A3+ in for the Prestage R1. It arrived very fast under a week. Packaging was good. I have had nothing but good results when I have to work with customer service.

I wish I had read the reviews and done more research before ordering from swing design. First they took forever to ship the order. Tried calling them and no one answers the phone. I almost thought I was scammed of the money. The order finally arrived one late evening. The box, the product all damaged. They should have packed an expensive machine with so much more care rather than just throwing it in a box. Such a waste of time, money and so frustrating dealing with all this. Take your business elsewhere.

I strongly advise against dealing with this website — it’s an absolute scam. I ordered a plotter from them for nearly $8,000 (around $7,500), and thankfully I used PayPal. That decision played a huge role later, because if I had paid by card or another method, I would’ve likely lost my money. The next day, I noticed something very suspicious — there was no sales tax charged on such a large purchase, which immediately raised red flags. That led me to search for reviews, and I was shocked to find numerous negative reviews and not a single reliable positive one. I immediately contacted PayPal, and they advised me to first reach out to the seller to request a cancellation. I did just that. The seller replied after two days and said they would deduct a 5% cancellation fee. I then referenced U.S. federal consumer protection laws, which clearly state that sellers cannot impose hidden fees or penalties that are not disclosed clearly at the time of purchase or checkout. They claimed this was written in their “privacy policy”, but under the FTC regulations, that’s not acceptable — consumers are not required to search through fine print to find such critical terms. Relevant laws and guidelines: • FTC: Bait-and-Switch and Unfair Practices • FTC: Unfair or Deceptive Acts or Practices • California Civil Code §1770 - Prohibits hidden fees and deceptive practices Despite my explanation, they refused to cooperate. So I opened a dispute with PayPal, provided evidence, and PayPal refunded me in full. Avoid this fraudulent site at all costs. It’s not worth the stress, time, or money. Always read reviews before you buy — and don’t forget to leave one too, so others can be protected. Thank you.

I ordered a product from them. They took the money out of my bank account and refused to ship the product. They claimed that they wanted to confirm it was not fraud. Then they decided they would cancel the order and would charge me a restocking fee even though they refused to send the item. I would stay away from this company.

Incorrect tracking numbers, don't answer the phone, no accountability

I should have started with company reviews. They charged my card for about $4500, then started sending me emails from an account called No Fraud. There was no mention of this process when I started this transaction, it is a waste of my time and seems a bit onerous for a small transaction. Although my experience is not as bad as others, I still think it is worthwhile to post my experience.