SwiftlaneReviews of swiftlane.com

I love the concept of Swiftlane. It makes it easy to generate visitor pins and delivery pins which helps provide secure access. I also love the Apple Wallet support, I can just tap my phone or watch for near instant access. The issue is the reliability of the platform. Several times per month our system goes offline, preventing access to any door. This is really frustrating, especially when it occurs late at night and there might not be somebody exiting to let you in.

Visitors are unable to communicate with the voice box. Many times the bell does not ring in the office. Scheduled unlocked times are not consistant. Issues have been documented with Swiftlane and our IT department.

mostly works, but would be helpful if swiftlane records every time someone is at the door. for example, we had an intrusion and not sure how to access any videos for the person who entered. also our side door says the door is unlocked but the door remains locked so there seems to be issues. Also wish it would alert if the door is unlocked.

Swiftlane has been a great app for accessing my apartment building. I appreciate that there are multiple ways to enter the building, including manual PIN entry, app access, and Face ID, which makes it really convenient. Overall, the app is easy to use and works well. There have been a few times where the system went offline, and troubleshooting during those moments was a bit difficult and time consuming. Outside of that, my experience has been positive overall.

I have used Swiftlane for about three years now, since our building manager installed the intercom system f. Ior the tenants living here. I find the camera feature very helpful, even for missed calls, but I wish there was a way for the tenants to directly access the Live Cam view, without the doorbell being rang. I have also witnessed visitors being very confused about which tenant to dial because the alphabetical tenant names is the only way to access. It would be safer and much more efficient to have a DIAL BY APARTMENT number feature.

My apartment switched over to Swiftlane from a traditional doorman. I like how convenient it is to let in deliveries & friends when I’m not at home. It’s also nice to be able to see who’s at the door. However I don’t like that a default alerts come in the form of phone calls. I’m on the phone a lot for work and it’s very disruptive. My building has also had numerous times when the app at the front door crashed all together. I’ve had to go downstairs to manually let people in or call my super to be let in myself when the app is down which is extremely inconvenient.

It’s a good tools to use when living in an apartment however I would really love it if they had plate readers so when we pulled in the gate would open automatically without trying to scramble to find the app. Otherwise it’s fine and convenient when I need it