Swell ReptilesReviews of swellreptiles.com

Wish I hadn't given this company the benefit of the doubt and used them again. This time I've received someone else's order, still no phone lines and no one has replied to my email. Awful awful awful company avoid at all costs

Pathetic product. 2 doors which were different sizes, hinges were different on both doors, chips to laminate finish doors are 25mmshort of centre piller, total rubbish and be taking further action

DO NOT USE ABSOLUTE CON ARTISTS!! Fist the viv i purchased came lightly damaged , i over looked this at the time as was small, then i made the mistake of buying the T5pro light from them which came faulty ! I sent this back to them within 2 weeks its now been nearly a month and theyve done nothing but make excuses absolutely shite response rate from customer service , rude and unhelpful like that cant be bothered. If you want to use them i hope you enjoy being ripped off spoken to like shit and genuinely waste your money thats what

Ordered my daughter a vivarium for Christmas. Opened it up was all smashed and damaged. They was ment to come collect the old one to then send me a new 1. That never happened. Been trying to contact them no reply via email nor answering the phone. Gonna have 1 upset little girl and no vivarium

Paid extra for quicker delivery item still hasnt arrived which was promised on the 28th november never arrived, they still haven't communicated any updates on the delivery after 2 emails, tortoise went without a light for a few days, found a store that stocked it and they are now attempting delivery after i have had to go else where, due to being unaware if item was arriving, this company is awful

I placed an order during a sale on a vivarium. A week after accepting my order, they emailed to say they could not deliver the product unless I paid them an extra £73 for delivery. How can a company get away with doing this? Surely you can't just decide a week after accepting my order and taking my money that you now want more money before delivering my product? Absolutely the wrong way to run a company and I am now not surprised at all as to why the online reviews are so bad.

I ordered a box filter with a built in UV from Swell. The box was delivered upside down by the courier. After four weeks the UV stopped working for no obvious reason. I contacted the customer service agent Josh. He sent out a replacement bulb straight away. I replaced the bulb, and it now works fine. Good customer service.

Bought a pond pump from this company and it didn’t work properly so I contacted Swell and was told to return it and this was 3 months ago and since then ive repeatedly got on to them,was told they were dealing with the matter,then told a replacement was being sent then told they couldn’t get hold of this product so I asked for a refund and that was denied so they’ve now offered 10% off another product. THIS COMPANY SHOULD BE SHUT DOWN!! never buy anything from them as they are a load of con artists