Swell ReptilesReviews of swellreptiles.com

Brought platinum bearded dragon 4X2X2 setup. Items packed poor and hide out that came broke.i got a replacement. For the platinum setup I was really disappointed . yes I received pro kit t5 24w, Thermostat, floodlight, 3 plants ,2 bags of sands, and temperature measure. 1 small bowl and 1 larger bowl and vitamin/calcium . But I have to get stick to climb, topsoil, bark, LED light, cleaning spray. More plants. Basking stone or stick. The vivarium is not the best either. So is it worth the whole packet? I don't know but platinum was the most expensive, wonder what a setup looks like if I would purchase bronze. I believe the stuff I got does not sum up with platinum. Definitely not everything for a full set up. So I don't use the company again.

Paid for express delivery never came still don't know where it is customer service is horrendous can't get hold of anyone phone number doesn't work took 3 days to reply to one message

Ordered 500 pin head crickets and got maybe 100 and on the lid it says 50c so I guess some one sent 10% of my order instead of the proper amount oh well time to find a new vender for my crickets!

Just really frustrating waiting and waiting for dispatch and delivery. After getting no reply to my email within the promised 24 hours, I called and was assured my item was on a 3-5 working day delivery and they’ll do their best to send it asap. I was ordering for a rescue animal in need of a home. It’s now day 5 and finally have half of the order but the other is due for delivery Tuesday which will be 7 working days. I wouldn’t have ordered if they said 7 working days on the website. And being ignored on their contact page is bad service. I won’t order from here again, you can buy the same products at multiple other reptile shops so no need to wait for your order for 9 days (7 working days)

18 March 2024: Put in an order for a large paludarium 22 March 2024: Received a heads-up that my item was arriving, with the following information: "Please check glass aquariums (if your order consists of one) on delivery for damages, please reject the consignment if there are any visible damages[...]" That same day, the driver arrived and tried to pressurise me into skipping checking for damages. I did discover that there was a large crack at the bottom of the tank, and then had to argue with the driver for a while who refused to take the item back. (Highly recommend Swell either updates their delivery instructions to the customer or drivers in this case, as this was an unpleasant experience.) Contacted Swell who initiated a collection, which occured about a week later. Was told that a replacement was on order. 10 April 2024: Asked for an update on the replacement, was told "we are expecting this to arrive 11/04/2024." 17 April 2024: I explained that I had been under the impression the replacement would have been shipped, by then, was told "It looks like the replacement is still on the system and is yet to be dispatched as the stock has not arrived. Are you happy to wait for the delivery or would you prefer a refund?" 23 April 2024: I gave up waiting and cancelled the order. I had previously purchased from Swell - wasn't an amazing experience, but it was fine enough. But this really sucked, especially coming on the heels of another weird reptile retailer experience, and I guess I'm just going to have to keep looking for one who can - at minimum - communicate updates and ship on time.

Would NOT recomend, paid over £80 for my order, in that order bulbs was put in with a heavy bag off bearbie life sand, and i recived two dishes that was stated 15 cm , upon reciving them they wasnt 15cm but much smaller, i decided i can keep one for another pet and requested a return for the other , i recived a email back days later asking for pictures with messurements this i did , its been 5 days and no reply what so ever , they clearly dont care about customers, or MISS selling items, I REALLY WOULDNT RECOMEND THESE

Not my first order, but I made an order with swell aquatics a few days ago, from what I have seen by the tracking information provided, my order has been sitting in a yodel depot for some days now. I wonder why you would use a company that's not very well regarded for your deliveries. I tried to get in touch with swell to find out when I might receive my item, but after following the link, found endless amounts of reading material that I don't have time for.

Purchased a 55watt uv tube only lasted 2 months one end blew after sales was terrible firstly blamed it on me after proving it was not my fault they said uv bulbs have no guarantee they just did not what to know my custom has gone