Great Sabers, Zero Customer Service
The sabers themselves are great quality. No complaints about the actual product. The problem is everything that comes after the sale. My nephew broke the hilt on a combat saber. Their website policy said they'd replace combat sabers if they broke. I reached out and someone told me they'd send a replacement. I followed up, got ghosted. Waited months, tried again through Instagram and other channels. Never heard back. On top of that, my fiance and several friends from church ordered multiple sabers and never received them. No responses to emails, nothing. They all had to file bank disputes to get their money back. If SWA Sabers had even halfway decent customer service, this would be a 5-star review. The product is solid. But a warranty that isn't honored and complete radio silence when customers need help makes it impossible to recommend.
By Parker W.



