Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
331 reviews
SWA SabersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SWA Sabers is a premium lightsaber company specializing in screen-accurate replica lightsabers, combat lightsabers, and advanced Neopixel lightsabers for collectors, duelists, cosplayers, creators, and Star Wars fans.Our philosophy is simple: you shouldn’t have to choose between owning a beautiful movie-accurate lightsaber and actually using one in battle. That’s why we developed a unique two-system approach centered on our premium SWA Pixel™ replicas and our purpose-built DuraBlade™ combat sabers. This “display one, duel with two” approach is the core of our brand.Buy 1 Get 2 FreeUnlike most lightsaber companies, every qualifying purchase includes our famous Buy 1 Get 2 Free promotion.The reason isn’t to clear inventory.It’s because you can’t duel with just one lightsaber.Instead of giving away low-quality promotional products, we include two full-size DuraBlade™ combat replicas so customers can immediately duel with friends and family. The offer is designed to create an experience, not just a collection.Why Our Free Sabers Are DifferentMany customers ask:“Why are you giving away two free sabers?”The answer is simple.Most companies include inexpensive promotional items.We don’t.Our free sabers are purpose-built combat lightsabers featuring the same DuraBlade™ technology used throughout our combat lineup. They are engineered specifically for repeated blade-on-blade impacts and are backed by our Lifetime Dueling Warranty on eligible DuraBlade combat models. They are built to be used—not treated as disposable extras.DuraBlade™ TechnologyOur proprietary DuraBlade™ system was developed specifically for heavy dueling.Rather than adapting a collector’s saber for combat, we engineered a dedicated platform built for repeated impacts.Each DuraBlade uses reinforced polycarbonate—the same material used in police riot shields—combined with ergonomics optimized for dueling, secure blade retention, and simplified controls that make combat more intuitive.If you’re searching for:*
SWA Sabers (swasabers.com) has 331 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
331 approved reviews, newest moderated first
Zero responses from SWA Sabers despite several attempts to reach them, both through their live chat on their website and by email, no responses whatsoever, placed the order about 4 months ago and haven't heard a thing, zero customer service response
By Dax
Found SWA on instagram and applied fir their ambassador program, requesting my sample Durablade Starter saber. Wasn’t honestly sure what to expect, but wanted to be certain I wasn’t peddling something terrible. It arrived and, after a full charge, I started playing around with the functions and features. First, it was LOUD. Startled my partner upon first ignition. The “instruction” pamphlet can be a tad confounding due to its size and font, but quickly I picked up on the controls. Single button works well, and the gesture controls are solid. Any unintentional feature activation seems to be from a lack of precision in the gesture rather than the saber itself. The multiple fonts are well done, the background music is solid, and the colors are clear for an RGB saber. Look great on film. The Durablade itself has already taken several hits that would have shattered my previous sabers and shows no sign of wear. I am thoroughly impressed, and have no hesitation on representing this brand. I have yet to deal with their service department, so I have no way of rating that yet. Considering actually purchasing more so I can duel with my kids without worry of breaking the sabers!
By Jaws L.
My 18 year old son spent his birthday money on two sabers. Communication has been non-existent and after three months he still hasn't received his sabers. I have emailed asking for a refund but still not response! DO NOT BUY from this company.
By Ms Lynn G.
Scam. Definitely avoid. Subpar products and a customer service department that will just ghost or ignore you.
By Kyle S.
We ordered 3 lightsabers for my son's birthday during the buy 1, get 2 free sale. So we purchased Obi Wan's with a pixel blade, and then selected 2 others with the dura blades. The order took about 2 weeks to be delivered, but we didn't pay for any expedited option, so that wasn't an issue. These were birthday presents for our son. To say these were the favorite present is an understand. He is playing with them while I write this review. Some assembly required: you will need to charge the blades when they arrive, and then assemble them. The operating instructions are straightforward, but took a bit of use to fully understand. Trial and error was my teacher. Overall, I am glad I bought these for my son. I'm sure I'll aquire more in the years ahead.
By Michael G.
I would go negative stars if that was an option. My son order 4 and paid $1,300. They came and two are non operable and one is not what we ordered. All 4 have different batteries and charge differently. No instructions on how to assemble. I reached out to customer service and told them we had an issue. Upon seeing it and live chatting with me, they asked for pictures and the order number. I provided and then poof...totally ghosted me. We will be filing BBB complaint, disputing the charge, and posting negative, but honest, reviews on every platform imaginable. BE CAUTIOUS OF THIS COMPANY.
By Jimmy W.
First off, I messed up initially. I put the wrong address because it was connected to my Google Pay, and Google automatically added the address after I manually put it in, changing it. Second, I emailed them IMMEDIATELY telling them I wanted to cancel the order (Aug 9th mind you, and two of them) and they never responded. Third, I sent an email today, and gave them proof of everything, and they just said "We can't give you a refund if it's already in transit. It has to be returned to us." If I could return it, I wouldn't be asking for a refund. TL;DR: I sent two emails, with proof on Aug 9th, and sent one today (Aug 21) and just got an email back today saying they can't help me. Never ordering from them again, out 200+ dollars because they don't want to answer the emails which is support's job. I suggest you DON'T buy from them, and I suggest you find a different website. This is asinine.
By Sierra E.
Ordered a SWA Pixel and received a Durablade instead order#11444. I have not received any replies to multiple emails Instagram messages and messages on their website chat including email to owner Reno Dagostino at starwarsanalyst1128 at gmail.com (@) not allowed on trustpilot for emails)
By Kevin
