I’ve been trading since 2020 and have…
I’ve been trading since 2020 and have had no issues at all. Very simple from either WeChat or Alipay to Zelle. The customer service is really amazing
By Kyle
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes.Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money.Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users.Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.
Swapsy (swapsy.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
261 approved reviews, newest moderated first
I’ve been trading since 2020 and have had no issues at all. Very simple from either WeChat or Alipay to Zelle. The customer service is really amazing
By Kyle
good and reliable, i have traded 100+ transactions
By Weiwei L.
I've traded over a hundred times without a hiccup with wechat and zelle. You have to use a vpn for wechat but you will always get your money.
By David L.
good in general
By Joyce W.
The transaction was super smooth and I didn’t have any questions throughout the whole process. Only one complaint: the fee is kind of high.
By Tim L.
The swap was quick and easily completed.
By Kalisha
When I started using swapsy it was a great service, but it has declined greatly recently and I keep getting paired with dishonest people who say that the Zelle payment is “pending” when everything has been confirmed on my end. Swapsy allows payees to use this clear stalling tactic, making you wait for days with no recourse and extremely rude, unhelpful and uninformed customer service.
By Spence
A user for 2 years. It works but it works better if you have a Zelle account. PayPal often is not available or there is a limit on how much can be received.
By customer