Svakom you are AMAZING!
Svakom you are AMAZING!! Excellent, beyond top tier customer service and we are wrapped! Thankyou so very much, our replacement toy is AMAZING and going strong! Very happy couple here
By Sam
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Svakom you are AMAZING!! Excellent, beyond top tier customer service and we are wrapped! Thankyou so very much, our replacement toy is AMAZING and going strong! Very happy couple here
By Sam
Amazing after sales service They send us a new item without any problem and quickly Perfect
By PhB
I reached out to their support email on January 11th for a warranty claim after my product stopped working. They were quick to email me back, get my new address, and mail me a replacement! Today is the 17th and I just got the notification that it’s been delivered. Absolutely outstanding customer service on their part, I wish every company was like yours. Plus they create great products.
By Aspen C.
Really good customer service and very responsive!
By LwKii Schneider P.
Initially, I had some issues with the device, as it stopped working after just a couple of minutes of testing. However, when I reached out to the support team, they were incredibly responsive and helpful. They promptly sent me a replacement, which works perfectly now. I really appreciate their support and how they handled the situation. Definitely a positive experience in the end!
By Janke
Response from SVAKOM UNITED STATES INC.· Jan 14, 2025
Dear customer, sorry for the inconvenience. We already contacted you through emails, would you please check your inbox? So that we can proceed with the next step.
Customer support and experience is just GREAT. The Svakom divice I bought in Mexico stoped working, at the time I emailed them to told them the problem they answered sending me a new one free of any charges. Love that brand!!
By Moyano Aguilar Raul A.
I like the product but I like the customer service so much more! When I was having issues with my device, customer service was quick and courteous in helping me resolve the issue. I appreciate that I did not have to jump through hoops to get my warranty honored. A truly great company to do business with.
By ALTr E.
The web side was great and was easy to navigate.
By Richard M.