Great customer service
The product I purchased malfunctioned within the warranty time, and when I contacted Svakoms customer support they were quick to respond and send out a replacement. Amazing customer service and very efficient.
By kokoro
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 486 reviews with 5 stars · Clear filters
The product I purchased malfunctioned within the warranty time, and when I contacted Svakoms customer support they were quick to respond and send out a replacement. Amazing customer service and very efficient.
By kokoro
Savkom customer service is stellar. Reached out to them with an issue with a toy expecting to get the run around. Nope got a reach around and had a replacement sent to me in a very timely manner. Thank you Savkom
By Dirk
Much better than having to go to our local sex shop where the price is much higher and the new manager is rude and unprofessional. The shipping was fast, price was right and product is amazing as always! 🙏🏻
By Shannon
Their products have a very nice quality fit and finish from the packaging to the product details itself. Their customer service department is very helpful and attune to making sure their customers are happy. Highly recommended.
By David D.
Prompt warranty service, no hassle, quick turnaround, great product.
By Robin R.
Fast Delivery and Service
By Paul G.
My nymph device has stopped working so after the warrancy claim and help from customer service I got my brand new device delivered to me. 100% helpful
By Anonim
Over the course of several weeks my device went defect. After exchanging some video footage and additional info's about the device I was granted a replacement under warrenty. Sent without additional costs. Great service!
By I M.