10/10 service!
10/10 service!!! had an item stop working unexpectedly and they swapped it out for a new one without issue. top notch products in aesthetic and performance.
By Tyler R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
564 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 486 reviews with 5 stars · Clear filters
10/10 service!!! had an item stop working unexpectedly and they swapped it out for a new one without issue. top notch products in aesthetic and performance.
By Tyler R.
After a product defect the customer service was amazing and a new product has been sent. Really good customer service by Svakom!
By Daan
I made a typing error on my delivery address and didn't notice until I'd submitted my order. I contacted Svakom customer service and they responded immediately, fixed my mistake and my package arrived on time in perfect condition. It was a great purchasing experience that you too often don't get with online buys.
By Darrow
I had a problem with my device and they very quickly sent me a replacement. The costumer service is amazing just like their products.
By Francesca M.
I am very impressed as the product stopped working and no questions asked they sent me a new device. I would suggest this company to anyone.
By Justin
After a small issue with a product Svakom was quick to help resolve it and ship a replacement. The customer service was prompt and excellent!
By LK
had trouble with one of svakoms products but quickly the issue was resolved professionally and kindly! the whole process was very easy. they shipped a replacement and i have nothing but great things to say!
By Zandra P.
Great products, amazing customer service. Had a small issue and the whole thing was taken care of smoothly and efficiently. Highly recommended.
By JS