Sutter HealthReviews of sutterhealth.org

Absolutely horrible experience at CPMC. Bad organization operations and mean staffs. They should put more care into what the patient experience is like there being a patient. I really wish I have other choice. Please do everything to avoid working with them.

IF I COULD GIVE A NEGATIVE STAR I WOULD!!! Crap for correct billing, refilling prescriptions, and paying my bill, making appointments/checking in. This is one of the worst apps I have used for health care. I had to call my insurance company today to find out why I was being billed for coverage my insurance says I have - even after 60 days. The payment page was updated for the last two months and still said I owed hundreds and hundreds of dollars, which is almost the full amount. The insurance company I have is good about paying very quickly. I've had the same insurance since 1/2020. The last app my physicians used was on time and correct with billing. When I spoke to the facility at my PCP office as well as my specialists, I complained and was told I was one of MANY who had and continues to have problems. I wish they would get their "web specialists" on it to fix the bugs! It was bad from the beginning when the healthcare facility switched to this new app. I keep wondering if my personal info will be leaked or I will be overcharged from my account. If I could use a better way of contacting (besides calling or in person) my providers I would. If you can help it - DO NOT USE THIS APP!!!

I had horrible experience with Sutter hospital in Oakland, California. My daughter was patient of Dr Leann Blankship she had breast cancer in 2018. She was in Southern California so she went through the street treatment, chemo, radiation and surgery. She moved to Northern California and Dr. Blankship was here doctor that she was also working in Sutter hospital in Okland round January 2024 this doctor after her routine check up told her cancer is in Mission and her blood test was excellent. I have a few months two times she went to the hospital. They told her she had pneumonia and they gave her some anti antibiotic and discharge from hospital but the last February she has a lot of pain in her back so she went to the hospital and doctor Blankship kept her less than a month in the hospital without doing any treatment just giving her morphine for pain and then without any treatment she just decided to send her to hospice to die. She doesn’t have any heart. She didn’t try to do her job and such a hospital they forced my daughter to be discharged, and they dumped her hospice. It was not even hospice. It was a house for dementia with no equipment even me and my daughter we didn’t wanna go to that place. They forced us to go there and they came at night that we didn’t have any place to call or any get any help from any anybody? My daughter so heartbeat was 139 and her oxygen was 55 when they discharge her which is illegal to discharge patient which is not in stable condition to the place. There is not any physician waiting for nurse this is against Law in California, but they did this a bunch of mafia soldier Hospital and hospice working together to send people to die. This is the worst hospital I have ever seen in my whole life and I’ve seen 13 so many illegal things just to make money and the only thing I don’t care or patient and people they look at people as an animal not a human being doesn’t matter if a patient is young or old my daughter was very youngso Dr. Blankenship and her team dumped my daughter to elderly home to die I didn’t I think they committed crime i just want other people to know and never ever go to Sutter hospital killing machine.

Billing Department I’ve been trying to pay a bill and made several phone calls and was transferred and put on hold and told someone would call me back that day which never happened. You would think they would want the bill paid. I give up Santa Barbara Sutter health billing department.

I had two separate encounters with Dr. Jaspreet Mann, DO, and both were extremely distressing. I was newly diagnosed with Myasthenia Gravis and was hospitalized for difficulty breathing and swallowing. Instead of providing reassurance or education about my treatment, Dr. Mann repeatedly told me she had “nothing else to offer” and suggested transferring me to another facility. She did not explain the expected timeline for IVIG to work and was very dismissive in her communication. Two weeks later, I saw her again in the emergency department for severe trouble swallowing and choking when lying down. She entered the room and greeted me with “What’s up?” which felt inappropriate given the seriousness of my condition. She did not examine me and again immediately stated she had “nothing else to offer” before recommending transfer. She interrupted me when I tried to explain my symptoms and left without addressing my concerns. This was one of the most frightening experiences I’ve had as a patient. In contrast, when another neurologist evaluated me during the same ER visit, she was kind, compassionate, thorough, and offered clear solutions and support. The difference in care was striking.

BADLY OVERPRICED, they charged $650 just for new patient registration + cost of visit, total $1000 just for one simple doctor appointment

Really misleading information

Don't come here. I know it is hard but you are literally better with a medical facility like Livingston Health or *cringe* Golden valley. You will never see your doctor. They cancel appointments via automated message so there is nothin you can do to reschedule. I have called 3 times to reschedule my appointment and have heard nothing back because you don't get the actual doctor office, you get some customer service person who has no idea what is going on. Once they canceled the same day as my appointment and told me it would be another 6 month wait. I am thinking of canceling my doctor appointment as I was considering changing my pcp to a Sutter physician. LOL maybe I will wait until she cancels with me cos 2 out of 3 doctors I have seen here have canceled. Do they not understand that people work and have to request time off? They literally don't care about their patients. Literally don't care if we receive care in a timely manner and they take advantage of the fact they are the only place with specialists in the area. I am going to reach back out to Adventist health. Even if I have to drive an hour it is better than the stress of dealing with Sutter and having to explain to your boss why your appointments keep changing.