The most helpful team
The customer service team is nothing but helpful as I navigate this platform, it has been of great use to our company.
By Rishab N.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
731 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SurveySparrow is an online survey platform that lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.One of our distinctive features, Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a conversational interface, SurveySparrow leads directly to a 40% higher completion rates and thus garner finer results than ever before.
SurveySparrow (surveysparrow.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 546 reviews with 5 stars · Clear filters
The customer service team is nothing but helpful as I navigate this platform, it has been of great use to our company.
By Rishab N.
Easy to use, flexible, program.
By Erik A.
Used for work and it's a good program
By NastroAdesivo
We've been on a free plan for several months now and I have nothing negative to say about the product so far. SurveySparrow is a great alternative to all the expensive solutions (Typeform, Survey Monkey, etc.): great interface, many templates, and intuitive navigation. We're a startup and SurveySparrow has been amazing to meet our survey goals on the budget. I highly recommend the product to anyone looking for good alt solutions to all the existing tools!
By Katia
Prompt contact from Team and appreciated personal connection to discuss platform.
By A.M. L.
Amazing and easy to navigate for survey. Also very straightforward
By customer
I am a freelance artist Who was looking for a way to streamline my work clothes and reach out to new clients. Luckily I’ve stumbled upon this platform, because it is so efficient and easy to use. The user experience is top notch and even for their free plan which is hard to find nowadays. I had some issues at one point and customer service was so hands on and willing to help me along the way. I appreciate being assigned a case manager from the first moment I joined till now.
By Thanh T.
Survey Sparrow is very easy to use. I set up a survey quite quickly. They have a very friendly customer service team always ready to assist you if you have any questions. Highly recommend
By Helen