A lot of options, but need to make sure it works with your stack
Seems to have a lot of options to distribute a survey, but we found it difficult to get it to work within the framework of our tech stack.
By Ni
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
731 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SurveySparrow is an online survey platform that lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.One of our distinctive features, Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a conversational interface, SurveySparrow leads directly to a 40% higher completion rates and thus garner finer results than ever before.
SurveySparrow (surveysparrow.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 22 reviews with 3 stars · Clear filters
Seems to have a lot of options to distribute a survey, but we found it difficult to get it to work within the framework of our tech stack.
By Ni
I had a free trial with them to use their NPS tool, and I was planning on continuing to use their free NPS option. It was okay to use, though not super intuitive to share. But I thought they were very cheeky, telling me that I would no longer be able to use it, I had to email them to confirm that I would, and then inside the tool they force you to downgrade to the free version which wasn't a smooth experience. It's okay, but there are better options.
By Leila S.
NPS is a separate package while it should be part of one master package.
By Mujahid I.
This is a very inviting survey for users.
By chris
Very good. Not perfect, but what is really?
By Kellz
We played around with SurveySparrow. It met our basic needs but couldn't make it production for some of our legacy needs.
By Rajeev T.