Sur La TableReviews of surlatable.com

I read these reviews after I ordered and they made me really nervous. But I have to say my experience has been wonderful. I ordered on Wednesday evening with free standard delivery. It was shipped the next day, Thursday and is set to be delivered today, Saturday. Incredibly quick shopping in my opinion.

The flood of negative reviews on the web and complete lack of corporate response make one wonder if the company's recent bankruptcy acquisition is just a speculative ploy to liquidate it and its assets completely. In any case, I will not spend another penny with them. Sur La Table’s customer service promised me in writing to price match an item sold by the manufacturer if I went ahead and placed the order with SLT. I trusted them and made the purchase on November 1 – big mistake. First problem, the order didn't arrive until 47 days later, although it was shown “in stock.” Second, even after six weeks of waiting they refused to cancel the order or provide an ETA, and basically told me, “Keep waiting!” Third, when I finally got the item and called customer service on December 18, 2020 to inquire about the promised price match, I was rudely told that they wouldn't price match the manufacturer. The customer service representative then literally told me off. How do their corporate managers still have their jobs?

Ordered my item on November 20th and it never shipped. Was going to call them tomorrow to figure out what is going on. Got an email today from them saying they cancelled my order. If the company cannot handle a high influx of orders, then do not promise items to be shipped before Christmas. Figure it out. Nobody should do business with them. And like their other store in NJ, I hope their shop in NY also closes down for good.

Sur La Table is a terrible company to do business with Never again,no customer service and no communication -GO Elswhere!

Placed an order on Thanksgiving. It's the 17th of December now. Still hasn't shipped, called customer care & they can't cancel the order for another week because they "can't reach our vendor". I wanted this cookware for Xmas but obviously will not receive it in time. I would've just contacted my credit card company & asked for a refund but this order was placed through a gift card so I'll need them to cancel & refund my gift card. The items in the order are available on Amazon for free 2-day shipping, I don't know why I ever bothered with this ridiculous company.

Worst Delivery and Customer Service I can't believe the horrendous experience I had with Sur La Table. I have ordered from them a ton of times and have had nothing but great service. Not so this year. I ordered an item on November 25th, 2020. I called on December 10th, 2020 wondering where my item was. I was told that the item was being shipped directly from the Vendor (this is a Staub item) and that it should arrive no later than Tuesday December 15, 2020. So today, the 16th, I got a notice from Sur La Table that my item was being further delayed until the end of December. However, when I called them I was informed that it would be FEBRUARY! Seriously??? So I asked them to cancel the order and refund the money. They said essentially that they couldn't. They said that first they must request from the vendor to cancel the item. I asked them if the vendor could refuse and they told me that yes the vendor could. So I asked what other options I had. They said that when my item shipped in FEBRUARY 2021 I could refuse shipment and then wait another 2 weeks after that for my money to finally be returned to me. I laughed and asked if she was serious. Apparently she was. I told her that I had ordered from Sur La Table and it was up to Sur La Table to cancel this order and refund my money in a timely manner. She said that it WASN'T THEIR POLICY and that Sur La Table had only placed an authorization on my card, not an actual charge so I shouldn't be concerned (This by the way isn't true, they did fully charge my card). She offered nothing in the way of a discount to use toward anything else considering its Christmas and I was expecting my item in time for Christmas. She offered nothing at all other than sorry, wait for FEBRUARY! I'm definitely doing a chargeback on my card.

I ordered a Cuisinart Deep Fryer on Nov. 30, 2020. Website stated delivery Dec. 4, 2020 delivery date. I received an order confirmation after submitting order. Since I didn't see any delivery status email by Dec. 3, 2020, I called the customer service. I was told that they don't send order status notices. Then CSR said my order was sent to the vendor and vendor should be able to ship my order ... in a week. I called again on Dec. 10, 2020 to follow up and was told order will will ship in two weeks (beginning to sound like a canned reply). They should have indicated (in the website or sent customer notices) that orders ship very much later than advertised. I should have just ordered in Amazon (definitely better reliability rating) and could have received the item in less time. Not coming back here.

I placed an order Nov 30th and 17 days later it still hasn't been shipped. Yep they promise if you order by 15th you'll get it for Christmas. I was told its the manufacture fault. Terrible service and they take no responsibility. I would never purchase anything from them again.