Sur La TableReviews of surlatable.com

Response from Sur La Table· Sep 19, 2026

Hello, Thank you for sharing your feedback, and we sincerely apologize for the frustration and confusion this experience caused. While we are glad our team was able to refund the difference, we completely understand why seeing that price tag was disappointing and eroded your trust in our online pricing. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to earn back your confidence in the future.

Response from Sur La Table· Sep 18, 2026

Dear Ali, Thank you for taking the time to leave such a wonderful review! We are so glad to hear that Brenton was able to assist you with rescheduling your class on such short notice and help ease the stress of an already difficult morning. We hope your husband is feeling much better, and we look forward to seeing you both in class soon!

Response from Sur La Table· Sep 18, 2026

Hello, Thank you so much for taking the time to leave us a review! We're thrilled to hear that Jonathan was able to assist you promptly and kindly with your order delivery inquiry. We’ll be sure to pass along your kind words to Jonathan—he’ll be delighted to know he made a positive impact on your experience.

Response from Sur La Table· Sep 18, 2026

Dear Al, Thank you for bringing this to our attention. We are truly sorry to hear about your frustrating experience and understand your concern regarding responsibility for your product. We aim to address customer concerns thoroughly and want to look into this matter further for you. Please contact customer service at 317-559-2041 so we can re-evaluate your issue and work toward a proper resolution.

Response from Sur La Table· Sep 23, 2026

Dear Dina, Thank you for bringing this to our attention. We take feedback regarding our post-purchase experience very seriously, and we are actively looking into this issue to ensure our checkout process meets the highest standards of transparency and trust. Our team is reviewing the behavior of this third-party offer, and we will be reaching out to you directly to follow up and assist you further with this matter.

Response from Sur La Table· Sep 17, 2026

Hello Alves, We’re glad Ian was able to match the sale price for you. We’ll be sure to notify Ian of your kind feedback. We hope you enjoy your new All-Clad D5 skillet, and we truly appreciate your business!

Response from Sur La Table· Sep 17, 2026

Hello Michael, We’re delighted to hear that Hector was able to promptly assist with your redelivery and make the process hassle-free. We’ll be sure to share your wonderful feedback with Hector and our team. We truly appreciate your support and look forward to serving you again in the future!

Response from Sur La Table· Sep 12, 2026

We’re delighted to hear that Ian was able to quickly identify the issue, adjust your order, and take the stress out of the situation for you. We’ll be sure to share your wonderful feedback with him. Thank you again for choosing us, and we truly appreciate your business!