Customer service excellence
Sur La Table is one of my favorite stores for quality cooking and baking items. I ordered a mixing bowl and it arrived damaged. I called the customer service department and spoke with Ian. Ian was extremely helpful. He told me to send pictures of the damages so he could review. After his review a replacement bowl was shipped and I received it in 3 days. This is one of the reasons why I will be a long time customer. Much appreciated, Thomas Foulkes
By Thomas F.
Response from Sur La Table· Oct 13, 2026
Hello Thomas, Thank you so much for taking the time to leave such a wonderful review! While we are so sorry that your mixing bowl arrived damaged, we're delighted to know that Ian provided you with the helpful and efficient service we strive for. I will be sure to pass along your kind words to Ian. Thank you for being a loyal Sur La Table customer, and we look forward to serving you again soon.



