Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,231 reviews
Support PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,231 approved reviews, newest moderated first
Very easy to follow and sign up. Quick responses and documents were provided very quickly.
By drmhilton1
Response from Support Pets· Mar 12, 2026
Awesome! Thank you so much for your feedback and support You can always count on us
This company has no authority to certify your dog AND They are now charging my credit card account monthly with no authorization by me to do so
By Lois
Response from Support Pets· Mar 15, 2026
Thank you for your comment. We would like to clarify a few points. Our service connects customers with licensed healthcare professionals who evaluate and issue Emotional Support Animal (ESA) documentation in accordance with applicable federal housing guidelines. These documents have been successfully used by thousands of individuals across the United States for housing accommodation requests. Regarding the billing claim, we do not offer any item or service that charges monthly. All purchases on our platform require customers to complete our questionnaire, receive approval, and then proceed to checkout by voluntarily providing their payment information. We previously reached out requesting the reviewer’s full name, email address, phone number, and order details so we could properly investigate the situation, but we did not receive a response. As a result, we were unable to locate any account or order matching this review. If you believe there has been an error, please contact our support team with the requested information and we will gladly investigate and provide a resolution. Our goal is always to assist customers and address any concerns promptly. Count on us
It was quick and easy. Thank you for helping me with my emotional pet certificate. Now she can go everywhere with me.
By Debbie O.
Response from Support Pets· Mar 10, 2026
It is our pleasure to serve, Debbie! Thank you so much for your trust and support Enjoy the best of life with your ESA
Very grateful for the experience! I couldn't imagine not having my dog in my life and Support Pet made it possible for us to stay together ❤️ I appreciate it so much.
By Brandon S.
Response from Support Pets· Mar 9, 2026
Thank you so much for your kind words! We’re really happy we could help make it possible for you and your ESAto stay together. That bond is truly special, and we’re grateful to be part of your journey.
THANK YOU THANK YOU THANK YOU ONCE AGAIN FOR MAKING THIS PROCESS SO SMOOTHLY AN UNDERSTANDING HOW VERY IMPORTANT THIS IS FOR ALL OF US WE LOVE YOU SUPPORT PETS 🐕 🫂🫂🫂
By Anastasia R.
Response from Support Pets· Mar 9, 2026
Thank you for the wonderful message! We truly appreciate your feedback and support.It is a pleasure to serve and to be part of your journey. Thanks for trusting and choosing us
Love this company very efficient and very quick acting
By Michael V.
Response from Support Pets· Mar 8, 2026
Thank you for the great feedback! We’re glad to hear you found our service efficient and quick, that's what we aim for. We truly appreciate your support and are always here if you need anything in the future. Count on us
Service was quick and easy! I’ve tried another company and it was awful! Harley (My Dog) is very important to me! I work with the elderly and some days are extremely hard! Harley feels it and gets me through it! I was recommended by a friend. Geneva was very pleased as well! Thank you!
By customerMari
Response from Support Pets· Mar 8, 2026
Thank you for sharing your experience! We’re happy to hear the process was quick and easy for you, and we appreciate your friend’s recommendation as well. Thanks for your trust and support
Loved how easy it was to have my dog with me 24/7! I took him everywhere already but had to hide him because well he couldn't go in everywhere but, now he can thanks to my letter! Thank you, thank you, thank you!
By Megan A.
Response from Support Pets· Mar 7, 2026
Thank you so much for your kind review! We’re really glad to hear the process was easy and that your ESA letter has been helpful for you and your dog. We appreciate your trust in Support Pets and are always here if you need any assistance in the future. Count on us
