SupermarketItaly.comReviews of supermarketitaly.com

Same experience as previous review. After having received multiple confirmation of guaranteed delivery for orders place on dec 11th well before the dec 14th deadline I too got part of it well after Christmas. Unfortunately it was supposed to be a gift. After contacting customer support multiple times to complain the only answer was "sorry". So the question is still "what guarantee are we talking about ?"

This is the worst store ever, they ruined my Christmas plans! Placed the order on Dec 11 for things needed for Christmas eve and Christmas. They shipped part of the order on Dec 17 with standard shipping, 1 week FedEx, and the other part on Dec 21, with a faster shipping apparently. The items shipped on Dec 21 arrived on Dec 23, the remaining were delivered after Christmas. Christmas was ruined!

Nice selection and good prices. Easy to navigate website. Prompt efficient service and delivery. Was initially put off buy some of the negative reviews, but I have nothing but praise.

Customer service is seriously lacking. Very confusing directions to an improperly marked location. Condescending receptionist preferred to assist her coworkers for 30 minutes while I waited. Took an hour to pick up the order, and I was the only one there.

Purchased Kimbo Nespresso capsules with request to ship immediately. Very happy experience with purchase, communication & shipment. Will buy again.

A conviniente this set up is for your company you are give me all the options to pay for product But you don't give a customer the options to empty the cart For this reasons I will not buy your product anymore sorry Lorenzo.

Boxes of pasta, cheese, and meat showed up full of weevels. What's a weevel? It's a beetle that lays it's eggs and then hatches on/around grains. Yum!!! $200 worth of food covered in these things. I asked for a refund. They said I had to mail the box back to them? WHAT? Mail you a box of bugs? 1. That's illegal. 2. I'm not putting that box back in my house, then in my car, then into the mail to mix with other peoples mail. That is absolutely disgusting. But, it's their "policy"

I have ordered from them a couple of times and was satisfied with the delivery. Their prices are OK too and, most important for me, they have Pantaleo goat cheese from Sardinia, my favorite; too bad though that you have to order a full wheel (5 or 6 pounds), but I guess I will end up doing it next winter, when it is cold and cheese is no longer as fattening as it is in summer (starting around Thanksgiving, cheese turns into a diet food; try it!)