SupermarketItaly.comReviews of supermarketitaly.com

I have been ordering for years. Fortunately never had a problem. The experience I had this past November 2025 will change my dealings. Clearly there is no company. Strictly mail order from different locations. I had $140. Worth of product that was ordered for the holidays crushed and delivered. Literally, boxes looked like a truck ran over everything. No cooperation or assistance. Even after pics were reviewed. Nothing. No follow up. Phone is only an answering service. I’m done. Buyer beware. They don’t stand behind anything.

We are a small business that ordered several snack items for our new store. There were a few items we ordered because the description on their site said "Refrigerate after opening", which would mean it would not have to be refrigerated until it was opened. When we got them they came with a note that said they are only good without refrigeration for 15 days, meaning we would have to refrigerate them in store, which we cannot do. We would not have ordered these items had we known. I have sent several emails and received no response. I have called the phone number on the site three times and only one time did someone answer and when I asked if it was Supermarket Italy she hung up. I was on live chat for over two hours. The person told me to return them but when I asked if the cost of shipping would be refunded as it was not our mistake but theirs because of incorrect description, I received no response. I also wanted an invoice which apparently is not possible because no one will even acknowledge that I asked for it. The live chat was never ended but they stopped responding.

Wow, The cheese, which was a gift for a sick person who'd requested this cheese but no particular brand, ..a cheese which is raw and unpasteurized which cost me $65 for 14 ounces including shipping. Okay that's fine not a terrible price since I assumed naturally it's supposed to be delivered cold and with packaging costs, however the cheese arrived to an address which is less than 1 hour from their store and somehow, despite a couple of melted ice packs the cheese was warm, hot even as it's been a hot day . It also arrived from an unknown to me shipper who delivered it about 9pm on a Sunday night leaving the box in the driveway by the garage. Despite I'd heard them and retrieved it immediately, it was warm and ready for the garbage with a note in it saying it " may arrive warm" which they say is fine as it's a hard cheese. Why wasn't that on their website, I screenshot their disclaimer which says nothing about their cheeses arriving warm after days in shipment. Who knows how it was stored before it arrived as it was packaged 9 months ago and expires in 3 months so i have no idea the condictions it was kept in if they would be so irresponsible to ship something in this way arriving warm just less than 60 minutes away. How does that even happen? Even the cheapest UPS or FedEx would be 1 day and the ice shouldn't have melted. I guess ice packs are expensive? I'm not going to give it to her as a gift because it's already an unpasteurized raw product and you could smell it through the box so I threw it out right away and then went to see if I misread something or just missed something on their website but no, I I realized they never bother to say online before you purchase that it may arrive to you (a whole hour away) warm, but they only mention it after you've bought and paid for it. It does get better though and funnier...there's a box inside the box that says "free gifts" Those free gifts are a box of some kind of grain that expires in 4 days, A bag of nuts that expires in 6 days, and cookies that expire in a little over a week. So I assume that's how they get rid of items that are expiring perhaps supposed to make up for me spending $65 for nothing but warm raw and unpasteurized cheese) nobody I know is going to be so crazy to eat, and some expiring food I'll throw out for the squirrels. I'm afraid to know if they accept returns because it would only give me visions of people who priorly had these food products and returned them because they arrived warm, and then were sent to me or to who they were sent to next lol. But again that's speculation they may not even accept returns or resell them after. Back to the drawing board to find the raw unpasteurized Parmesan cheese this woman asked me for and to get it to her cool and refrigerated and hopefully before o visit her later this week. None of this would have mattered had they bothered to be honest and say in their site that they don't ship overnight, and that that don't use enough ice packs or that even if you're literally less than 60 minutes from their store they cannot manage to even ask you if you want your items cool or cold when they get there even if you have to pay more. Then I could have made an educated decision if I wanted to take a chance on getting warm smelly boxes of cheese or shop elsewhere. Just my experience and opinions of what happened when I tried to but from them. $65 into the trash and I guess there will be some happy squirrels tomorrow. I did but her another cheese she wanted from another place and I'll update that info if they do a responsible job getting it here cold or at least cool. ** okay., to bring home the point of just what kind of people they are, this actually even gets worse. They replied to my email asking for a photo of ten damaged items ....knowing full well that the cheese would look perfect as you cannot photograph the damage caused by leaving raw cheese in a hot car for several days arriving inedible. This gaslighting to me shows how far they will go in their deceit.

A week has passed with no communication since my order confirmation. I email them only to be told they are out of stock. Took my money and never notified me. Wonder if they would have continued to wait for me to inquire. Now I will be completely out of the product before I can order and receive it elsewhere. Never again .

I PAID. Then back and forth emails.. something about not having product, I said ok with that.. but.. They cancelled order, NEVER REFUNDED.. STILL DO NOT HAVE MY MONEY BACK. IT IS OVER 2 WEEKS. STILL after numerous emails, I am out the over one hundred dollars. I had to call bank. THIS is horrible. NEVER EVER EVER BUYING FROM THEM AGAIN.

Ordinarily I’ve has great experiences with Supermarket Italy. However, my recent purchase of 2 jars of preserved lemon paste arrived with an expiration date of less than one month from delivery date. I reached out to Customer Service and was told “that is what you ordered”. It fells like my online order was the garbage receptacle for outdated product.

Los recursos humanos necesitan una revisión. Me alegro mucho de no trabajar más allí. No sé cómo no tienen innumerables demandas colectivas en su contra.

2 weeks before delivering a package changed delivery time multiple times definitely not ordering again is just a big problem