Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
684 reviews
Superior Cheer and DanceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2011, Superior Cheer and Dance has carried forward Pearison Inc.’s 50+ year legacy of quality, fast turnaround, and dependable service for cheer and dance programs worldwide. We offer a full range of custom cheer and dance uniforms, including value-packed uniform sets and select styles with free tackle twill, along with a wide selection of in stock gear ready when you need it. From practice to performance, Superior Cheer and Dance supports your team all season long. Our U.S.-based sales and customer service team is here to help every step of the way, and our secure online store makes ordering simple. With quick, reliable shipping—and free shipping on orders over $300—you can count on Superior Cheer and Dance for consistent service and quality, year after year.
Superior Cheer and Dance (superiorcheeranddance.com) has 684 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 120 reviews with 1 star · Clear filters
i returned an item and never got my money back. They keep saying that they never received them. I would not buy anything from them again.
By Carrie R.
Response from Superior Cheer and Dance· Jun 20, 2022
Thank you for your review. It looks like we have not received your returned merchandise. We will be happy to process a refund when the item arrives. -Andrea Stonestreet, customer care team
Never advised that they out of the product until I inquired where it was. Horrible customer service! #2 I’m sorry but you are wrong! I placed my order 3/28/22, and it was not on back order then I received an email that my order was processed and would be shipped 2-3 days. How dare you say I knew, horrible service!
By Denise
Response from Superior Cheer and Dance· Apr 19, 2022
Thank you for your review. The item selected has been noted as being temporarily unavailable on our webpage since December 7, 2021. We will not reach out to you as it is understood that if you go ahead and place the order, you are aware of the backorder. I apologize if you missed the statement showing the product was out of stock. The email you received is an automated email. It states that most STOCK items ship within 2-3 business days. Your item was not in stock. Thanks, Amanda - Customer Care Team
Ordered 3 letterman jackets on 3/11/22. On 3/14 I received an email stating that one of the colors was out of stock. We messaged several times to determine what was in stock and I decided on another color and the change was made to my order. On 3/18 I received 2 out of the 3 jackets and the one missing was the one in the previous email. Superior was emailed and the reply was that "the navy jacket was missed". They reinvoiced me and I paid the same day. On 3/30 I still had not received the jacket so I sent another email. This time the response was that they "failed to send my order to the warehouse for processing." Finally received the jacket on 4/4, 24 days after order was made and paid for. This was very disappointing and it made us miss our deadline for having them to our special needs cheer team before their season was over.
By Koren C.
Response from Superior Cheer and Dance· Apr 6, 2022
Thank you for your review. I apologize for the system errors we had with this specific item. This was not human error, but an unknown error within our processing system for this specific line. This is not characteristic of how orders are handled. This error has been corrected. We apologize for the inconvenience caused. Amanda - Customer Care Team
I still haven’t received my item.
By Jarah M.
Response from Superior Cheer and Dance· Mar 7, 2022
Thank you for your review. Per the emails sent to you on 2/14 and on 3/1, this item is out of stock. The current estimated date of availability is 3/18. You are welcome to contact us again after that date for an update. Amanda - Customer Care Team
I ordered shoes and paid for them that were in stock at the time of ordering. The money was deducted immediately only to get an email a week later saying the shoes were back ordered it has been over a week since canceling my order only to still not have my refund.
By Danielle F.
Response from Superior Cheer and Dance· Jan 21, 2022
Thank you for your review. We do not charge your card until the item ships. Please double check your account and contact our Credit department if you feel there is an error. Amanda - Customer Care Team
I don't know if I will ever receive theses pom poms for my daughter. No order update, nothing!
By Brandon W.
Response from Superior Cheer and Dance· Jan 5, 2022
Thank you for your review. At the time of purchase, the poms were noted that they are temporarily unavailable. They are in route to us, but are still currently on the water. It may be sometime in February before those are available. You are welcome to wait, or you can email us to cancel or change style/color. Amanda - Customer Care Team
I had placed my order for cheer shoes and the size needed was showing IN STOCK at the time of the order (customers should not be able to place orders for out of stock items and then get left in the dark). I received my confirmation email. 20 days later i reached out to them since i had not received my order. The response i got was that the shoe was out of stock until FEBRUARY. Disappointed that this information was not relayed to us at any point in time during these 20 days of waiting. I could have looked elsewhere during this time. I don't plan to order from Superior Cheer again. The only reason for a 2 star rating is because they did respond to my email requesting information.
By CHEER M.
Response from Superior Cheer and Dance· Nov 29, 2021
Thank you for your review. This information was listed on the webpage prior to your order being placed. We do not fully block items as some schools will keep items on backorder to not lose funding for that item. I apologize that this information was missed when the order was placed. We have cancelled the order, per your request. Thanks, Amanda - Customer Care Team
Upset to never have got any notice the shoes I ordered weren’t going to be sent.
By Lindsay B.
Response from Superior Cheer and Dance· Nov 24, 2021
Thank you for your review. The shoe size selected is noted on our webpage as being temporarily unavailable. I apologize if you did not notice this when the order was placed. You are welcome to contact us at [email protected] to change size, style, or cancel. Amanda - Customer Care Team
